Question about Plantronics CS70 Wireless Headset

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No 3 beep notification in the earpiece of an incoming call

When I first hooked up my CS70 headset the earpiece would give 3 beeps when a call was coming in. This is no longer working and I can't seem to find a fix for this in the users manual

Posted by jjod on

  • Soprema Apr 08, 2008

    I have the same problem but in my case, it never worked. Strangly, after I received a call and only after the ring stop, I will hear the 3 beeps in my ear piece.

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6 Answers

leigh51

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I had the same problem and the cause was the handset lifter and not the earpiece--if the ringtone is too low at the lifter, it won't be detected and transmitted to the earpiece. Cranked up the ringtone and everything is fine.

If that doesn't take care of the problem you might look at whether or not you're using custom ringtones which might cause a problem. Switch them back to the defaults and see if the problem goes away.

Posted on Dec 03, 2008

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One more thing you may want to check is whether or not the lifter sits right above the speaker for the ringing of the phone.  If it doesn't you need to install the mic attachment that comes with the lifter, and center it over the ring speaker.
Also keep in mind that the beep beep beep doesn't happen until the end of each ring cycle (i.e. phone goes riiiiiiiiiiiiiiiing then you hear beep beep beep during the silence until the phone rings again).

Posted on Apr 28, 2009

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Anonymous

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Use the included external mic to get it to Beep. A more interesting problem is to get it to stop Beeping. I can't get mine to stop while on speakerphone. Talking to support revealed there is no on/off switch. Turns out that the feature only works with the lifter. The lifter comes with the external mic but also has one included just on the bottom just under the actual lifter arm. If you're willing to void the warranty to stop the beeping permanently you can clip the wire to it, no more beeping! I have no idea why they haven't included an on/off switch for the bleeping beeping. I'm sure with a little ingenuity and radio shack you could make one.

Posted on Sep 04, 2009

Anonymous

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Something interesting was happing with mine;
Whenever I cough, I hear the "bee-bee-bee" like I've got an incoming call.  Any loud noise near the phone will fire it off.  Not sure what the correlation is, though, since I would assume that those beep notifiers are being generated by the headset's base station detecting an incoming call.  But maybe not, maybe it's based on the sound of the phone ringing?  If that's the case, the suggsestion I offer would be to turn up the volume on your actual phone, and see if making it louder will fire off the bee-bee-bee.

Posted on Nov 12, 2008

Anonymous

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Same problem here. Increasing ring volume cured it. Also, the coughing does cause a similar enough noise to make it bee-bee-bee. (Also, blowing down into a bottle of soda, like we did when we were kids, causes it to bee-bee-bee. LOL)


Posted on Feb 18, 2009

Anonymous

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I've discovered there is a significant delay time from when the phone rings and the headset gives the beeps, although the time varies.

My theory to this is that since it is a wireless setup, as with all wireless systems, there may be intermittant interference which we can't detect between the base and the receiver.

I believe sometimes it takes a second or two or three for the earpiece to either wake up or hear the signal from the base or hear ringer noise through the microphone.

Regardless, I'm patient with it and I compensate. No accessory device on the market is perfect all the time; there's always the need for the user to adapt to how the device functions.

Posted on Jun 25, 2008

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Help

Remote ring detection provides a low tone * triple beep in your wireless headset when you receive an incoming call. This feature requires a handset lifter accessory, such as the Plantronics HL1 or HL10. If you do have a handset lifter but do not hear the remote ring detection, please check the following:

  • Check the placement of the lifter. - Make sure the handset lifter positioned directly over the phone's speaker.

  • Try adjusting the phone's ringer volume. If the phone's ringer is too quiet, it may not trigger the ring detection built into the lifter. Try turning up the ringer volume of your phone.

  • Check the ring tone of the phone. - If your phone's ring tone provides short beeps or plays music, the lifter's microphone may not detect it. Try switching your ring tone to a traditional ring or long beep.

  • Does the phone have different rings? - For example internal calls vs external calls vs transferred calls. Does the phone ring the same for each type of these calls. If so try changing so all calls use the same tone.

  • Attach the optional "external ring detector" cable. This cable plugs into the lifter and provides a small, black microphone. It is included in the plastic bag of lifter accessories. Mount the microphone near your telephone's speaker. Click here for more details.

  • There are 2 versions of the Lifter accessory - HL10 and HL1. The HL1 is a larger older version of the liter with a more sensitive rind detector. Some phones will require the older version of the lifter.

  • Please view the On Line Compatibility Guide to see if the older version (HL1) will be required for your phone.


*Please note the volume of notification beep in the headset cannot be altered, it will always be a low tone triple beep .
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