The 6400 is 18 mos old. The CD/DVD drive has always been very, very slow to rip CDs compared to other computers, but it used to play DVDs OK. Now it won't play a DVD - sometimes loads an image, but chops, stops and starts, stutters, then closes; sometimes won't load the movie at all. These are legal Netflix DVDs, not bootlegs or out of region, so they should be reading OK if the drive is good. Will I need to replace the DVD drive? Can I do that myself? I'm marginally competent - have replaced the hard drive without incident. Thanks much --
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first check the boot drives to make sure that the computer is not trying to boot from a different drive to the one that contains Windows. check that there are no CDs or DVDs 3 1/2 inch floppy discs in the CD/DVD,3.1/2 floppy drives ,and no removableusb drives plugged in to the usb ports Test all leads that attach to your hard drive including electrical extensions,IDE,SATA the leads from your ((motherboard to your hard drive)) make sure they have a secure connection and are not faulty or just replace them there probably old and faulty make sure all leads that are attached to your drives dvd\cd 3 1/2 inch floppy have secure connections and are not faulty if this does not fix the problem it might be a registry problem Close all open programs
Click on Start, Run, and typeregedit and press Enter Click on the plus signs (+) next to the following folders
This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.
Lower Filters.bak If any of the above keys shown in step 4 are listed, right-click on them and choose Delete
After deleting the keys, close the registry editor Reboot your computer Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.
It's likely a laser alignment problem inwhich you will need to replace the hardware. However, I had a similar problem once with a notebook and found out that a tiny bread crumb was near the spindal making the cd in the drive off balance. Check liberally for any debris. Good luck!
the application software is the problem.what software is this ?is it part of the package you received from Dell?If this is a known problem with this software there should be a patch on the application website.