The 6400 is 18 mos old. The CD/DVD drive has always been very, very slow to rip CDs compared to other computers, but it used to play DVDs OK. Now it won't play a DVD - sometimes loads an image, but chops, stops and starts, stutters, then closes; sometimes won't load the movie at all. These are legal Netflix DVDs, not bootlegs or out of region, so they should be reading OK if the drive is good.
Will I need to replace the DVD drive? Can I do that myself? I'm marginally competent - have replaced the hard drive without incident.
Thanks much --
Hi,
You may follow the link provided below and it should certainly resolve the issue you are facing.
http://support.microsoft.com/kb/314060/en-us
Thanks
Sammy
Posted on Nov 28, 2007
Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders
HKEY_LOCAL_MACHINE
SYSTEM
CurrentControlSet
Control
Class
{4D36E965-E325-11CE-BFC1-08002BE10318}
This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.
Upper Filters
Lower Filters
Upper Filters.bak
Lower Filters.bak
If any of the above keys shown in step 4 are listed, right-click on them and choose Delete
After deleting the keys, close the registry editor
Reboot your computer
Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.
hope this helps
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Thanks, but not my problem. The suggested link addressed registry problems created when a program is deleted and the drive can't be accessed by Explore; I can address the drive and read data from a CD or DVD, it just can't throw a moving image. (Not a vertical split problem, either - checked that one out). Anyone have other ideas? Thanks much.
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