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iPods can be upgraded or synced by using iTunes. If you have a Mac, this is a relatively easy process; with Windows, you will have to first download iTunes. If you don't have a computer, you could always upgrade or sync through a computer that has admin access from a trusted friend.
So your have solved your problem. This reset needs to be done when your player locks up. If there is a software grade this may fix future problems, check the Kocase WEB site for upgrades and also their support site for a fix to your problem
How absolutely annoying! Seems to be its in the upgrade, I can only think the MP3 player is not compatible with the upgrade, that makes no sense at all. Go back to the shop, they must have chaps in there that have either had this before or can help you with it. Good luck
52 scanner error means yoy got got an error with the scan assy, it could be many problems. If it not helps with turn off /turn on, try reset the printer. Turn off power press and hold * and #, turn on power, wait 20 sec and release the buttons. If printer not goes to ready, disconnect power cord when printer initialize and turn off power switch. reconnect power cord and turn on power switch. If you get the printer to ready state, upgrade firmware.
Here's the best bet - there are pdf instructions for upgrading the software and a few other functions, but no user's manual for it per se: http://www.harley-davidson.com/cp/moar/en/overview.asp?locale=en_US&bmLocale=en_US&WebLogicSession=IxPr8hMLlpTeiAo8tqS42O5oe0q8OxNYxkSMGILPXoq8DHdmO3IE!-608879135!hdijunapppr08.ihd.hd!7005!8005&HDCWPSession=43nTLxPTw2cyWmlLHvR8BY0pqGFrtc8n5f6GQL4PvhTDBmHHhWQP!1924091048!-135590298