Likely a failed fluorescent backlight or the inverter that supplies the high voltage to it.
I'd like to suggest a potential source for parts or service but the earlier authorized service company was Initial Technology and their webiste is no more so the company is probably defunct.
Ilo was sold only by Wal-Mart and our 32HD failed after 6 weeks and when returned after several weeks from repair, had the LCD panel damaged which didn't show up until we tried using it full screen and saw the flaw.
You may have some luck here:
Possible Ilo parts source
Otherwise, I'm afraid your friend is just another victim of a Wal-Mart junk supplier.
×