When i try to fax it says no phone tone someone is on the phone
It WORKED OK UNTILL I MOVED MY COMPUTER TO THE OTHER SIDE OF THE ROOM. I KNOW IT HAS TO DO WITH THE PHONE CONNECTION I HAVE VERIZON DSL. I HAVE BEEN ON THE PHONE WITH DELL FOR 2 DAYS WITH NO HELP. SO IF ANY ONE THAT CAN HELO ME WOULD BE GREAT BEFORE I PULL ALL MY HAIR OUT. YOU WOULD SAVE ME FROM GOING BALD.
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Re: when i try to fax it says no phone tone someone is on...
Well as you have spent two hours with dell, i am sure everything would have been checked, However lets make sure that we have the connections right.
Your DSL must have 2 outlets, 1 which will be connected to the Phone and the other one which should be connected to the DSL Modem. 1 is voice and other one is Internet.
So make sure that you have plugged in the cables correctly. You may try changing the cable and the ends to check that.
Another point is that at the back of the tower you would have two ports for tel line "Line and Phone", so make sure that you have connected the phoneline to the jack which says "Line" NOT THE ONE WHICH SAYS "PHONE" Pull out the cord from the Tower and plug it in a phone and check that you are getting a dial tone.
I hope that this should resolve the issue you are facing. Thanks Sammy
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The first thing I can suggest is you connect the unit to a known working regular unshared/non dsl phone line.
Check for dial tone.. if you get one.. place the unit in auto answer and call it using a cell phone etc.
If that works.. send a test fax.. at least you will know if the unit functions as designed.. chances are it will.
You do not mention if your DSL is via a Splitter (usually at the NID box) or filter.. or both however it sounds like a filter. A lot depends on how your phone outlets are wired.. if they are Daisy Chained.. you need to check every single filter and every single wall plate connection.. There are three basic wire routing techniques.. also known as Topology.. without knowing your style it is hard to diagnose.. regardless..
Some faxes are more likely to fail to any type of line "noise" than others.
You may need to replace the splitter.. or filter(s) or both..
I have seen broken wires behind the wall plate and even at the NID box on the side of the house. Often these wires appear connected until you examine them closely.
Again.. if you are not sure how the place is wired every jack should be tested. Even had lightning burn a needle sized hole in the phone line once causing a lot of line noise.. especially when it rained.
Disconnect the modem from the line and try the fax.. if it works.. you may have a faulty modem or a leaky port.. so to speak.. which would introduce line noise or interference to the voice line.
Finally as simple as this sounds.. check all he settings on the fax machine.. especially the tone/pulse setting. Obviously it should be set to tone.. these settings should not have changed.. but if it lost power.. worth checking.
Your problem is more than likely a DSL equipment related issue or a termninal connection issue then a fax machine problem.
Well first thing is to call your own fax machine from a telephone at your location and make sure that it rings and answers....you should hear the tones in the earpiece of the phone you are calling from. If that works, go to your fax and try to make a "copy" on it to make sure it actually prints onto paper. Then get someone locally with a fax machine to send you a fax...make sure your machine answers and then prints the page out. If it wont print the pages out are the pages going into memory???? Maybe your machine is asking for toner or a drum???
A) Run the fax test on the printer itself to see if it's connected properly and has an active phone line.. HP All-in-one printers still make a dial tone sound even if they aren't connected to a phone line.
To run the test 1)..Press the SETUP button. Press the down arrow button until "Tools" is highlighted then pres OK.
2) Press down arrow key again and select "Run Fax test"
The printer will then print out the results.
It will tell you if anything fails. If it does, the correct the problem it mentions.
IF everything passes, then the problem is likely your cable phone line which is a "Digital" and Fax machines still use an analog signal.
Here is what you can try to overcome the deficiencies in a cable phone system.
1) Set your fax speed to Medium
2) Turn your ECM (Error correction mode) OFF
To set your fax speed, Press the SETUP button again.. Press your down arrow again until you find "Advanced Fax Settings" and the press OK.. arrow down until you find "Fax Speed" and hit OK. Then choose Medium (14,400) and press OK
This will take you to your previous menu (Advanced Fax setings).. Find "ECM Choose OK again.. Then choose OFF and press OK. Press the X button on your printer's control panel and then Retry your fax.. Hope this helps
Typically, a fax machine is connected directly to a telephone wall jack with a known working connection. Try plugging the fax machine directly into a wall jack first and pick up the handset on the fax machine if it has one. You should get a dial tone. Then try to fax something to someone you know.
The machine can also usually be routed through the modem in a computer by connecting the "line" cord on the modem to the wall jack and plugging the fax machine into the the "phone" jack on the modem. You may need to install the software that came with the fax machine to get this to work.
If you have no dial tone, check the wall jack with a known to be working single line phone. If there is a dial tone, it's something to do with fax machine, the computer modem or the connections.
Some fax machines can take advantage of internet faxing through a cable modem or DSL connection. Check your manual for the options available.
Try disconnecting all units plugged into telephone service. ie. phones, computers, fax machine, sat. rec etc. Then take a known working wired phone to check for dial tone in each of the jacks. Plugging in each unit one at a time, you should be able to find your bad equipment. Disconnect bad equipment and reconnect remaining.
If you have a BT line and use the 1571 answering facility , when you have a message waiting the dialling tone changes from a constant tone to a split tone. This is to let you know that you have one or more messages waiting.
In order to get the dialling tone to revert to the constant tone you have to deal with the waiting messages in accordance with the options provided i.e Save, Listen Again or Delete. BT say the Split Tone is to let subscribers know when they have a message waiting. This should resolve the Fax problem.
Do you have the same problem with different numbers that you fax to? Are you usinga voip phone service? I use Vonage and have a lot of trouble with faxing. Call the number you are faxing to with a different phone and listen for a fax tone.