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1.- Power off the GPS
2.- Press and hold the reset button
3.- connect the N?vi to an EXTERNAL power source
From the user manual
For the soft reset holf the lower - right corner while power on, wait still pressing the lower - right corner till the message appears.
sat nav needs a valid gps signal to start calculating route, even if it found entered address. Address is searched on built-in map, not live gps position. That means, sat nav may have problem with gps signal. Try to reset device to its factory settings first. hope this helps
Try holding down on/off button till screen clears,switch back on and it should be working normally,this worked on mine,it had picture of laptop ,navman usb cable and a red cross,hope this helps.Cheers.