ONE OF THE ARTICLES IN,
www.fixya.com/support/t262916-printer_carriage ,GAVE US SOME GOOD INFORMATION. IT REFERS TO A PAGE IN A PARTS MANUAL THAT WAS IN PDF FORM, WHICH WE HAD TROUBLE DOWN LOADING. WITH THE DOWN LOADING OF AN UP DATED ADOBE, WE MANAGED TO VIEW IT. THE ASSEMBLY THAT THE WHITE PLASTIC L SHAPED PIECE WAS MOUNTED TO WAS HANGING DOWN, AND HAD COME LOOSE. THE PLASTIC L PART GOES ON ONE OF THE SHAFTS ON THE LITTLE WHITE PLASTIC CARRIER, THAT MOUNTS INTO THE SLOTS. NOTE THEIR IS A SMALL SPRING THAT IS ON ONE SIDE AND IT ATTACHS TO ONE OF THE SHAFTS ON THAT SIDE OF THE WHITE PLASTIC CARRIER. PUT IT BACK TO GETHER IF THE PARTS AREN'T BROKEN AND THE PRINTER SHOULD WORK. I FEEL IT WAS THE SPRING COMING OFF OF THAT SHAFT THAT ALLOWED IT TO COME LOOSE, AND SHUT THINGS DOWN. GOOD LUCK
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