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Puerto Rico is included with the latest 'USA' or 'USA & CANADA' or 'USA & Mexico' TomTom maps. Depending on what map came originally with your unit, you can download the required USA map either for free or for a fee via 'TomTom Home' while connected to the internet. Alternatively, you can get it from a retail shop or from Tomtom directly on a DVD. It is a new Map, it will need to be registred to your device: you cannot just simply copy the maps from somebody else ... WARNING: unless your unit came with a SD memory slot or came with 1GB of internal memory, YOU WILL NOT BE ABLE TO USE those rather large maps! For instance, Tomtom One V3 in Australia only come with 512K and NO SD memory slot! Hope this information is useful: let me know how you go!
Try clicking on the main part of the screen during navigation. Then click on the "wrench" icon (Change preferences). Then click the blue arrow (2x) until you get to the 3rd page (Preferences 3 of 5). Click on Manage maps. Then click on Switch map. Then select USA & Canada.
Turn the tomtom on, and then press the reset button on the bottom of the unit with a paperclip. After the reset turn off the unit and then turn it back on. Make sure you have not dislodged the sd card from the unit.