Jenn-Air JSD2695KES Side by Side Refrigerator Logo
Posted on Aug 09, 2009
Answered by a Fixya Expert

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Dispenser control board locked up

The dispenser control board locked up and is not in lock mode. It is currently on water setting (light above water is on) and cannot be switched to ice, crush, lock, or light. The express fill button still works so I wonder if it is the control board, keyboard, or something else.

Thanks for any help!

  • 1 more comment 
  • rcurns Aug 09, 2009

    Got the manual, thanks very much. While the manual you sent was for a JSD2695KES, will it also work for mine which is a JCD2295KES?

    Based on the service manual and its dispenser troubleshooting guide, it says that the PCB needs to be replaced. Is the PCB the control board that is attached to the back of the dispenser? Since the problem continues to be that the other functions (lock, cube, crush, light) cannot be selected I tried to go through the service tests which would allow me to activate the other functions.I performed the service tests as shown on page 48 and tests 161 and 162 allowed me to operate the ice crushing and cube functions via the dispersing actuator, so I know those functions DO WORK. Do these tests utilize the dispenser control board? I then did test 182 which is the LED indicator operation. When executed, it illuminated ALL led lights on the main control board and the door dispenser keypad. So in light of these tests, does this prove that the door dispenser keypad is fault in that those other buttons (lock, cube, crush, light) no longer work?

    Thanks,
    Jason

  • rcurns Aug 09, 2009

    Got the manual, thanks very much. While the manual you sent was for a JSD2695KES, will it also work for mine which is a JCD2295KES?

    Based on the service manual and its dispenser troubleshooting guide, it says that the PCB needs to be replaced. Is the PCB the control board that is attached to the back of the dispenser? Since the problem continues to be that the other functions (lock, cube, crush, light) cannot be selected I tried to go through the service tests which would allow me to activate the other functions.I performed the service tests as shown on page 48 and tests 161 and 162 allowed me to operate the ice crushing and cube functions via the dispersing actuator, so I know those functions DO WORK. Do these tests utilize the dispenser control board? I then did test 182 which is the LED indicator operation. When executed, it illuminated ALL led lights on the main control board and the door dispenser keypad. So in light of these tests, does this prove that the door dispenser keypad is fault in that those other buttons (lock, cube, crush, light) no longer work?

    Thanks,
    Jason

  • rcurns Aug 10, 2009

    So do you think I should try replacing the keyboard first or the dispenser control board?

×

1 Answer

John Tripp

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  • Jenn-Air Master 4,656 Answers
  • Posted on Aug 09, 2009
John Tripp
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I believe your dispenser control board mat be defective. You can find it on my site or another listed below. You can find the board by going to these sites and either enter the part number 67005446 or tho this site and click on the photo of the Repair Clinic man and enter the part number. 67005446

http://appliancepartsse.blogspot.com/

http://servicepartstec.blogspot.com/

http://appliancepartseast.blogspot.com/

My email is [email protected]
phone is 864-812-1887
Let me know if you would like a free service manual, Thanks, Sea Breeze


dispenser control board locked up - 6c4934c.jpg

  • 1 more comment 
  • John Tripp
    John Tripp Aug 09, 2009

    I am an affiliate of all the websites I list on Fixya. When you click on the Repair Clinic photo and enter your model number and or part number I only get credit as an affiliate that helped you solve your refrigerator problem. They mentioned free help. Here I am! If you need answers you just need to ask me. It does not cost you any more. As for the photo and part number go to my site=> http://appliancepartsse.blogspot.com/ then click on the appliance parts picture on right enter your model or part number. That takes you to the part or model. Now your photo I sent is only the front view, but to answer your question it is a keyboard and I was wrong to call it a control board. It's about $10.00 less at the other sites I listed. Because it is a keyboard we need to check the mother board and or the power supply. This could be as simple as a door switch being defective. Sea Breeze

  • John Tripp
    John Tripp Aug 09, 2009

    I am emailing you an 88 page service manual in PDF format if you need adobe to download or open beter go to adobe.com and download their latest free version. Sea Breeze

  • John Tripp
    John Tripp Aug 10, 2009

    Thanks for all the thumbs up. And the email! I want you to unplug your refrigerator while you disconnect the Keyboard because if you do while plugged in it may dump the memory from the main control board. Causing the main board not to recognize the keyboard. If you should happen to do this we will need to reset the main board to its original state which may not be defined in your manual. Maytag and Jenn-Air are complex so please let me know what you want to do before doing something. Thanks, Again Sea Breeze

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Aparajita Batabyal



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Hi
Reprogramming your refrigerator to only light up when the dispenser is in use saves energy and keepsyour house darker at night. The light is controlled using the buttons above the water dispenser mechanism.Press and hold the "Lock" or "Lock Controls" button for three seconds to activate the controls if they currently are locked.Tap the "Light" button to switch off the light.Press and hold the "Lock" button for another three seconds to lock the controls from further changes. The light now only comes on when the dispenser is active.
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Shutdown the unit for five minutes. Simply unplug the unit for this length of time. This will reset the board, and possibly, fix this fault if it is not to severe. If the shutdown dose not correct the switch action, simply replace the dispenser/switch control circuit board.
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