Computer won't recognize Philips Go Gear Vibe device

First you need to charge it completely. Once charged disconnect it should remain on at this point. If not press and hole the on/off/lock button for about 3-5 seconds. If still not working return for replacement. or contact Philips about the issue. You have very limited warranty of 3 months on the unit.

sound like u do not have the right driver install,search the net for a driver.install and restart the computer.

• Charge your Philips GoGear ViBE for at least three hours before turning it on.
  
• 2 Insert the small end of your mini USB cable into your GoGear ViBE. Insert the other end of this cable into one of your computer's USB ports. Turn your GoGear ViBE on by pressing and holding the "Power" button for two seconds.
  
• 3 Insert the Philips GoGear ViBE software disc into your computer's CD-ROM drive. Follow the onscreen prompts to install it.
  
• 4 Open "Computer" from the "Start" menu and locate the GoViBE icon to make sure it has been successfully connected to your computer.
  
• 5 Navigate to your music files. If you're unsure about their location, start by looking in the "Music" folder under the "Start" menu.
  
• 6 Drag and drop your music files from their folder onto the GoViBE icon in your "Computer" window.
  
• 7 Right-click the USB icon with the green arrow, located in your taskbar, to disconnect your device. Click "Safely Remove hardware," then wait until your computer confirms that it's safe to remove the device. Disconnect the USB cable from both your computer and your GoGear ViBE.
  
• 8 Select the musical note icon from the main menu of your GoGear ViBE to open your music files. Navigate to the sub-folders section, and select a song from either the artist, album, track list or genre. Press the "Play/Pause" button to begin playing a song
  

Hi imcann69...

The CD does not go into the player...it goes into the computer CD drive and download drivers so that the computer will recognize your player and allow you to put songs on it.
Go to the following website and download your (what was on your CD) drivers for your SA1VBE04B ViBE 4GB-16 GB
Please take time to rate me
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Device/Firmware/Manager:

http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?ctn=SA1VBE04B/17&slg=en&scy=US&mid=Link_Software

T osolve this problem, wait until your gogear device dies and wait for 3 hours. after that, recharge your device. This will occasionally happen to this device. (from personal expierience). I recomend the ematic tocuh screen ipod for only 65 $ on walmart. works very good

It seems that the software on your player has corrupted. I'd suggest that you do a soft reset of your player. You will find the reset button next to the 'power on' button on the side of the player. Please hold the Reset button using a pen tip or other sharp object for 10 seconds. Now turn it on.

If that doesn't work, I'd suggest that you format your player or repair it using Philips songbird or device manager. If your model number starts with SA1..... your player supports device manager. If it starts with SA2.... then it uses Philips Songbird. You can install them from the CD that came with your player or download it from Philips support site.
Contents may be removed by using this function. So make sure to back up your contents.

Format:
On your computer desktop, double-click "My computer". Double-click on the MP3 player's icon. Right-click on the Internal Storage icon and then select "Format".

Repair using Songbird:
Launch Songbird and then connect your player to your computer. Select "Repair" under the "Tools" menu. Follow the instructions given by the pop-up windows to perform the repair process.

Repair using Device manager:
Launch Device Manager and click the Tool menu and select "Repair", then follow the instructions to perform the repair process. Make sure all other applications such as Philips Plug-in, Windows Media Player or Windows Explorer that access the device are closed or else Device Manager will not recognize the device.

Hope this works.

Firstly, I'd suggest that you do a soft reset of your player. You will find the reset button next to the 'power on' button on the side of the player. Please hold the Reset button using a pen tip or other sharp object for 10 seconds. Now turn it on.

If that doesn't work, you can format the player. Provided its recognized by the computer. Contents may be removed by using this function. So make sure to back up your contents. Here is how to do this:

Connect your GoGear player to your PC. On your computer desktop, double-click "My computer". Double-click on the MP3 player's icon. Right-click on the Internal Storage icon and then select "Format". Disconnect it once the format is complete.

If that doesn't work, you can repair the player. To repair it you must have the software that came with the player or you can download it from the Philips suppot site. WWW.philips.com/support/. Players that start with SA1xxxx uses Device manager and the Players that start with SA2xxx uses Philips Songbird.

Here is how to Repair your GoGear MP3 player using Device Manager:

Launch Device Manager and click the Tool menu and select "Repair my Philips GoGear", then follow the instructions to perform the repair process.

Here is how to Repair your GoGear MP3 player using Philips Songbird:

Launch Songbird and then connect your player to your computer. Select "Repair my Philips GoGear" under the "Tools" menu. Follow the instructions given by the pop-up windows to perform the repair process.

*Contents may be removed by using repair and format functions. So make sure to back up your contents.

Hope this helps.
Cheers..

No. there s no CD by pack.
if you want to install the device manager (for repair and performing firmware upgrade) and media converter (for downloading media on the website and converting formats). you will have to go to the official support website.
if your vibe is of 2nd generation, you need Songbird, get it also by going to support website,

Here is the Phillips site download the converter and the Device/Firmware manager
http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?ctn=SA1VBE16K/17&scy=us&slg=en&mid=Link_Software....Open in another window....Rate please

my vibe go gear just stuck on charging. my computer usb not found