Question about Dell Inkjet 720 Printer

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Doesn't detect color cartridge

When I install the color cartridge in the holder the printer does not detect it, the drivers are up to date, and it detects the black cartridge. The color cartridge is brand-new and is not clogged.

Posted by wanano on


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If you still have the old cartridge try reinstalling it to see if it recognizes it. If it does then the cartridge is defective and return it.
If that does not work, try cleaning the connectors on the ink carriage (the area you install the cartridge) with DISTILLED water. Make sure it is distilled. Then try reinstalling the cartridge.

Hope this helps!

Posted on Nov 27, 2007


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- Go to Control Panel
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- Right Click the Printer and choose 'Printing Preferences
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Hope it helps! Good Luck! Thanks for using Fixya!

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  • Check the printer's power/alarm light. If it is flashing orange, count the number of flashes. Look up the flash code in your printer's user manual to diagnose the problem.
  • 2 Remove and reinstall the ink cartridges if the power/alarm light flashes 5, 7 or 15 times consecutively. This indicates that the issue is a cartridge error, an incorrectly installed cartridge, or an unrecognized cartridge. These errors can be fixed by reinstalling the ink cartridges. Make sure that you are using the correct ink cartridges for your Canon printer.

  • Turn on the printer and open the front cover. The ink cartridge holder should move to the replacement position.
  • 4 Verify that the colored ink cartridge is inserted in the slot on the right and the black ink cartridge is inserted in the slot on the left. Swap the cartridges and reinstall them in the correct slots if necessary.
  • 5 Check to see that both ink cartridges are level with one other and parallel to the top of the ink cartridge holder. If either cartridge is wedged at an angle, gently apply pressure to the cartridge until it clicks into the correct position.
  • 6 Close the front cover of your Canon printer and wait while the printer initializes the newly installed cartridges. This can take a minute or two.
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    My printer epson dx 4400 dont recognise black...

    Remove the cartridge and check the contacts after taking it out. Now reset the cartridge back to the holder and remove printer. Now un-install the printer drivers from the PC, then reinstall and connect printer to be detected and installed. If the cartridge is not seen now there are errors in the mother board or the ink cartridge holders.

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    Turn on the printer and open the scanning unit. The cartridge holder unit will move to the left.There is marking on the printer housing B and C. B is black and C is color. B is the left side holder and C is the right side holder.The cartridges are inserted on a slight tilt. Angle the cartridge with the cartridge resting on its buttom, Push the cartridge in until it touch the front of the holder, then up until it click in place.You have to tilt the cartridge in order for it to snap in.

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    There can be several reasons to get this error on the printer screen. They are

    1. One or more Cartridge install by date has expired or the printer has detected that either one of the cartridge expiry date has passed by ( current date ).
    2. This can also be result of defective cartridge
    ( though cartridge is new ) or in few occasions the printer hardware failure too.

    These are the steps you can try to fix this issue :

    1. Open the front access door where you find all the cartridges installed
    2. Remove all the cartridges and clean the electrical contacts/golden contacts you find on the cartridge and also inside the printer cartridge slot
    3. Check for Date on the cartridge, If any cartridge has date less than current date, you can try replacing the cartridge.
    4. After cleaning the cartridge contacts, install the cartridges back into the printer and close the door and wait for the printer to go through initialization process.

    Please let us know the printer model if the above steps did not resolve the issue.

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    Your printer uses the following cartridges:

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    You need Photo Black, Cyan, Magenta, Yellow, Light Cyan, and Light Magenta to print photos. To accomplish this you install the HP 99 photo cartridge where your HP 74 black cartridge usually goes and you keep the HP 75 color cartridge where it's at. I don't know why your printer told you to remove both cartridges, then reinstall the HP 75 color cartridge.

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    I have the cartridge holder you are looking for and wiould be glad to trade you for the black only cartridge holder. [email protected]

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