Yesterday we had our cable guys put in a new HD cable box and now we cannot get rid of the closed captions. We called the company and they said it was a tv problem. We searched the menu on the tv and all of the caption options on the menu screen are unable to be changed. They are not highlighted and we cannot get to them.
On the Option Menu Features, the three options that are "de-highlighted" and disabled are Caption, Caption/Text, Caption Option.
How else can we get rid of these captions? Thank you!!
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Re: closed captions will not disappear
Some TV will not display close caption in HD mode. This is why its Grey out in HD mode. If you switch to regular input, i can bet you your close caption will not be Grey out. The problem you are having is your cable box has close caption enable. You must go into the cable box menu and turn caption off. In some box you may have to call your cable provide for assistant.
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Try identifying which caption is from the TV and which is from the cable box by turning the TV Closed Caption on and off while you have to sets of captioning. This will show you which closed caption never turns off.
The black box is a text box for closed captioning. Some stations send the signal which turns on the box while not actually broadcasting any text. Go into your setup menu and turn off closed captioning, or at least change it to a different mode. The easiest option is to restore factory presets.
Had this happen on a Comcast box (Motorola DCT 6416 III)
Here's how to fix it:
Turn the cable box off, leave fully connected. Press Menu on the remote
The cable box internal menu will display (Not the Comcast one the Motorola one-- i.e. Display ratios-16:9 etc It's in black and white)
Use the arrows to cursor to the Closed Captioning and toggle to "Disabled" Press Manu again to exit and Voila!
I have a Sharp Aquos 46" and go a Comcast HD receiver as well, and had the same problem turning off the Closed Captioning. I order to turn it off you need to go into the box user setting by (starting w/ the cable box and tv on) pressing the power button for the cable box then the menu button for the cable box. This will open up the user settings menu. Just toggle CLOSED CAPTION to DISABLED.
You need to turn on closed captions through the menu of your PVR. To have it on all the time, turn the box off, press menu on the front of the box, and scroll down to captions.
This should fix the problem
There are external close caption boxes that you can add to your system. But be aware: many cable boxes do not process the close captioning information "through", forcing you to use the close captioning on the cable box.
This is what just worked for me. If I can figure this out, anyone can :) We have comcast cable hddvr box, motorola 3416, and a new Samsung HD Plasma, but try this no matter what you have...
turn your cable box off, and THEN press menu on the box. A white screen popped up and this is where I had to scroll down to and disable the captions. I couldn't believe this worked since I thought the cables were enabled on my TV since my captions were covering my cable menus, but it was the cable. I hope this helps.
We had the exact same problem just yesterday when we bought our Sony 46" Bravia LCD. Nobody, neither Comcast Cable or Sony seemed to really know how to get rid of the closed caption at first and we did have a Motorola box - the box is the problem, not the tv. Here is step-by-step instructions that worked for us.
1. While TV is on, power DCT (Digital Cable Terminal) off
2. Press and hold "menu" button on digital terminal (the screen below will appear)
3. Using Up/Down cursors, highlight "Close Caption"
4. Using Left/Right cursors, put - Close Caption: Disabled
5. Press "ok-select"
6. When done, press "power" to exit menu
7. Press "power" again to turn DCT on
If you go through these steps slowly, you should have a caption-free screen!