I keep receiving error messages on the LCD even after attempts to resolve the problem on my own. After I send the Print to the Printer (Windows Clears the Job out as Completed), I am presented with 2 errors, Format 1 Line 01 Code 005 (Invalid Supply Width) and Batch Line 01 Code 101 (Referenced Batch not in Memory). I have exhausted a few steps in attempt to resolve the problem. Closed the Application (BarTender Enterprise), Created a New Label (4x4), Reduced the Width (Went as low as 3.500 for Width), Took Printer off JetDirect hub and plugged into PC via USB Directly, lots of Swearing and Hand Gestures as well. All to no avail. Any ideas?
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Re: Monarch Paxar 9855 Printing Errors
I know the printer, not the software that you're using. Bartender should be able to help you with their software, but it sounds like you have an invalid width set in the printer, even though you're setting the width to what you believe is correct.
The printer only displays what it believes is the error, and 005 is usually right on the money. Their software, though good, can be a bit persnickety, and if you want to try something a little different, try using the label designer utility that Avery, formerly Paxar, formerly Monarch, makes for that printer.
This utility has a basic WYSISYG, and allows you to even save the files as MPCL, which is the printer's native language. You can then tweak the file by referencing their programmer's reference manual, found at monarch.averydennison.com, under support.
Trust me when I say, this isn't a printer issue. It's a datastream or software application issue.
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If the printer display just shows Ready, but doesn't print, there could be a few things wrong.
1 - no data is going to the printer 2 - data is going to the printer, but it is not the printer's native language 3 - cable connectivity issues 4 - wrong cable is being used 5 - if wireless, data is not going to the correct IP
If using a 3rd party application, make sure that you've chosen the correct Monarch printer, as well as printing to the correct port. Sometime people print to LPT instead of Serial, as an example.
If using 3rd party drivers, make sure of the same thing.
To see if the printer actually works, press both of the arrows on the display, at the same time, after the printer is at the ready screen. As long as have the printer configured correctly (ribbon, supply type, etc.), the printer should print out a couple of labels.
If you create the data file in notepad, you're doing one step too many.
If I print the word HELLO in Notepad or Word, and then send it through the ncielabel drivers, you should get a label with the word Hello.
If I create the datastream with the printer's native language, you'll get all of the raw data because the driver is trying to print exactly what is on your notepad or Word page.
If you want to send raw data to the printer, you do not need to use a driver. Send the data to the IP Address or the Com port in question.
Avery Dennison, the folks that own Monarch/Paxar, have a utility that will allow you to send your notepad file either tcp/ip or through a com port. Go to: http://www.monarch.averydennison.com/support/servdocuments/Software/Toolbox/TBX1D.exe
If you're unable to figure out how to use the Help section to help you send the file through tcp, call 1-800-543-6650, option 7 for their tech support. This number and option is valid as of June, 2010.
Your software wouldn't care whether it's a 9835 or a 9855. It can't even tell the difference. Are your supply settings and communications settings the same for both printers? Any error messages on the display when you print?
the problem is your printhead is bad . do a print test by presing both arrow buttons at tah esame time for two seconds, look fo rthe line that reads bad dots. if the value i sgreater than 000 yu have a bad printhead
Your 287 error has to do with an incorrect setting for printhead width, and in the control language that your software is sending to the printer, they either have something other than 0, or there is an invalid character like a carriage return or line feed being sent to the printer.
This is a difficult one to trace since the software sends the code and you cannot necessarily change what is being sent.
Please note that the software that you really should be using is PC Mate Plus, as this is a specialized printer for Paxar supplies called Care Labels. You may be able to cheat if your software allows you to select 300DPI print heads. If not, you'll need the software I suggest.
If you do not have this software, please contact Paxar (now Avery Dennison) at 1-800-543-6650 and ask to be connected to someone in technical support or if the customer service rep can offer you a link to a website for software download, or purchase.