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I had one like that last year, I found if I lied to it when it asked what state I was in, then it would find the satellites and work fine ... until the next time you turned it on. That one was fixed by installing new v7.2 firmware using Garmin WebUpdater through the USB port.
I've got one right now that won't find the satellites and the firmware trick didn't work. That's all I've got so far. Tom.
I have the g510 with a kenwood head unit. On the satellite screen, on the left it only shows one satellite and on the right it is showing that there are upwards of six or so satellites that it is receiving reception from. I thought it might be the antenna, so I bought a new one. Still having the same problem. It cannot find my location. I've updated the software, I don't know what to do!!
If its raining, that will cause you to lose satellite reception.
If that is not the problem, then do this: turn off TV & satellite. Wait 5 minutes. Power back on. Most of time this will fix it by itself.
If neither of those do it, unattach your satellite cable from back of satellite box. Power everything off. Wait 5 minutes. Now reattach your satellite cable. Power everything on. It should search for you sat and find it. Let me know if this works.
If none of those work, then I would call the sat company for help.