Samsung Hue (SCH-r500) Cellular Phone Logo

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Posted on Aug 07, 2009
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Any advice for getting the usb cable to work properly with my Hue when trying to connect to my PC thru Alltell QuickLink Mobile? I keep getting the box saying the usb has malfunctioned. Have exchanged cables, re- downloaded Hue program, been back to store many many times with one problem after another. They are saying now to just get a different phone. Very frustrating

  • nancy48617 Aug 12, 2009

    Thank you VinayT. I followed your instructions, but no luck. Worked for awhile and then started getting the malfunction message. Went back to Alltel and bought the aircard. They said it was a Hue phone problem. So far, better luck with the aircard. Thanks again for the help.

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  • Posted on Aug 07, 2009
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It sure is frustrating. USB has Malfunctioned does not necessarily mean the USB cable has malfunctioned. It could also mean the USB port in the PC. Go to Start->Ctrl Panel->System->HardWare->Device Manager. And check the USB Controllers right at the bottom of the list. Uninstall and reinstall the USB ports.

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