Creative Labs Creative Technology Zen MP3 Player Logo
Posted on Aug 07, 2009
Answered by a Fixya Expert

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My zen is not working!

I was deleting a picture on my 2gb zen and then it froze with the deleting sign.It was like that for a couple of seconds so i switched it off.then I couldnt put it back on again.I then tried to charge it but it wouldnt come up on my laptop saying the removable disk was not in drive.i thought maybe its what happened last time when my battery was low so i thought i would just reset it.I was able to charge it but after i took it out and switched it back on the creative zen introduction graphic would only come up but not direct me to the music.????
Ii can recharge it and see the creative zen introcudtion graphic but not listen/see to music or put music on it.
ive tried everything.reseting it.it just doesnt work.
id be happy to say its dead,but it bugs me that i still switch it on/charge it,but not listen/see music XD.
and i have no warranty but all the music is replaceable so thats good :)

does anyone have a solution or tell me its dead or sumthing. I NEED RELEASE.
plus i was thinking of buying another one 16gb.but if this is what keeps on happening i might reconsider it.

  • tacopantie Aug 11, 2009

    Thanks but ive done this already.and i was confused with sliding the on/off/lock button.
    i read on another problem to let the mp3 become battery dead.I did this and am now faced with another problem.i plug it in and it came up as scanning disk? what does this mean?

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YourZEN

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  • Master 820 Answers
  • Posted on Aug 10, 2009
YourZEN
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Support for Zen Mozaic on this site:
http://support.creative.com/Products/ProductDetails.aspx?catID=213&CatName=MP3+Players&subCatID=214&subCatName=ZEN&prodID=17897&prodName=ZEN+Mozaic

Try to use the "Top Knowledgebase Solutions": fill in a word like "froze".
This will lead you to multiple answers/links, to repare your player.

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