SOURCE: I paid £359.99 for a camera 6 weeks ago and
You can try filing a dispute against that seller. But you might be the one to pay for the shipping in case the item arrives at your place one of these days.
Follow my instructions on filing a dispute on PayPal by clicking the link below:
http://www.fixya.com/support/r4105716-file_dispute_against_seller_using_paypal
Good luck on your claim!
SOURCE: I have ask 6 times
Check the junk mail folder in your email, to see if it's gone in there by mistake. If that doesn't work - then it depends on which website you are talking about. Quite often, you will find a support section with contact details (either an online form, or email, or sometimes even phone).
Hope this helps.
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