Tomtom home does not recognise device

The usual way to update your TomTom GPS is using the TomTom HOME software that you download and installed on your computer/laptop. Then set up your TomTom account (using the TomTom HOME application) and registered your TomTom device (in that account) on the TomTom webiste
After that, connect your TomTom device to your computer/laptop (using the USB cable). Turn on the TomTom device, and touch the YES icon (on your TomTom screen) if it asks whether you'd like to connect to the computer.
You should be able to see the updates available for your TomTom device (on the TomTom HOME application). Select the updates you want and (download and) install them.
Recently TomTom has stopped providing software/map updates and/or support for certain (older) models of their TomTom GPS. If you see such a notice when you register your TomTom device, your option is to get a newer GPS model (you may even get an offer on the TomTom HOME screen), or you can continue to use your device without updating the software and/or maps until it becomes unhelpful, unreliable, etc.

Connect your GPS device (using the USB connector / cradle or a USB cable) to your computer / laptop and use the tomtom HOME software.

Assuming you have TomTom HOME software on your computer (if not download it from the tomtom website and install it on your computer/laptop), and after you've created a TomTom account and register your GPS device, you can use the HOME software to download software, data, maps, etc. to update your TomTom GPS device.

I'm assuming you have
- the TomTom HOME (or MyDrive Connect) software installed on your computer/laptop.
- you have a TomTom account and have registered your TomTom device (in that account) on the TomTom webiste
- you are able to successfully plug your TomTom device to your computer/laptop, e.g. using the USB (cable or cradle)
- you can log into your TomTom account and have the TomTom software (HOME or MyDrive Connect) recognize your device (as being connected)
- you see the list of software/data/map updates available for your device
... and you still can't download the software/data/maps ... ? to update your TomTom device ... ?

Have you been able to get any help/support from the TomTom website ? www.tomtom.com to do this ?

You would (normally, first) connect your TomTom device with the TomTom website (www.TomTom.com) using MyTomTom (or TomTom HOME) software.

This assumes you have already (previously) connected your TomTom to a PC, created your TomTom account and registered the device at the TomTom.com website.

Then , you'll want to go through the steps to activate your LifeTime Map Update Service.

For more details, check this info/instruction page:

http://us.support.tomtom.com/app/answers/detail/a_id/12291

To update your unit you must create an account by supplying a valid email address. I suppose this is akin to a registration.
To effect that you install the Tomtom Home software on your computer. Then you connect the unit to the computer. When it asks you if you want to connect to the computer, tap Yes and the HOME software will open allowing you to update maps etc. You will be asked to create an account.

Red cross issue:
http://www.tomtom.com/support/index.php?Language=1&query=red+cross&FID=1898

Device not recognised by pc:
http://www.tomtom.com/support/index.php?Language=1&query=connect+to+home&FID=7375

Device not recognised by TomTom Home:
http://www.tomtom.com/support/index.php?Language=1&query=connect+to+home&FID=7375

Device not recognised by pc:
http://www.tomtom.com/support/index.php?Language=1&query=connect+to+home&FID=7375

Device not recognised by TomTom Home:
http://www.tomtom.com/support/index.php?Language=1&query=connect+to+home&FID=7375

Red cross issue:
http://www.tomtom.com/support/index.php?Language=1&query=red+cross&FID=1898

Device not recognised by PC:
http://www.tomtom.com/support/index.php?Language=1&query=connect+to+home&FID=7375

Device not recognised by TomTom Home:
http://www.tomtom.com/support/index.php?Language=1&query=connect+to+home&FID=7375

I had a similar problem when trying to update my dad’s old TomTom Go300. I bought a new map and downloaded TomTom Home 2 (as instructed on the website) but found that the Go300 was recognised by the computer it wasn't recognised by TomTom's own Home 2 software.

To cut a long story short I uninstalled Home 2 and downloaded Home 1 (from http://www.tomtom.com/plus/service.php?ID=17 Home 1 is the one on the right, listed as being the version of Home you use for Navigator 6).

Then when I switched the Go300 on it was recognised by Home1 - although the new map I had bought wasn't listed as being available for download.

However, I updated the Go300 with the available listed free updates, then switched it off.

Downloaded Home 2 again and switched the Go300 on - this time it was recognised by the computer and the new map I had bought was available to download.

So far so good - the only problem was the the postcode search facility was not the same as it had been - I could now only search the first 4 digits of the postcode. There is a fix for this on the tomtom website:

http://www.tomtom.com/support/index.php?Language=1&query=postcode&FID=9852

which I followed and which worked.

Hope this may be of some use to someone! It took me hours to figure it all out. But it's up and running now.

Redd




I read and read and re-read the TomTom website looking for any info that would help but came up with nothing. A few hours later and the air thick with torrents of language I didn’t think I was capable of I discovered that I needed to download Home1 first and let the Go300 connect to the computer via Home1 before it would be recognisable by Home2. Okay…
On the website, though, Home1 is listed as being the version you use if you have TomTom Navigator 6. It’s not even called ‘Home 1′. Confusing eh? Anyway, I downloaded that and from there found that I could get my new map onto my Go300. Once the map and other updates were installed and I had switched the thing off I then found that Home2 recognised it at last.
That had to be one of the most ridiculously long-winded things I’ve had to do on a computer, mainly because TomTom’s confusing advice on their website made the whole process so damn difficult. Perhaps they hoped I’d give up and buy a new one? Tsk.
Redd

Have you created a TomTom account? For each device you own it needs its own e mail address which it links to and you need to be logged in when you plug in your Tomtom.