ONLY TOP HALF ON BLACK LINE PRINTS, COLOR OK

Get the latest driver from Canon's web site. Then uninstall the printer. Remove the driver from your computer. Use regedit to remove any traces of your printer from your registry. Install the new driver. That should do it.

Worn print head. And for what they charge for a stinking print head you can get a new printer for less with a warranty to boot!

Have you removed the protection tape from the new cartridge?

Was this a new genuine HP cartridge, or refilled 'remaunactured one?

Replace it again.

it prints fine using the new hp 15 black ink cartridge. But when I print with the new color 17 cartridge, it comes out with uneven 'cross lines' of color, like sliced sideways.

The printer settings must be changed to text and image. You might have a problem with your black ink cartridge. Try cleaning the nozzle.

I had removed and reinstalled the empty 3e cartridge. Sorry for the Confusion. I hadn't put a new 3e cartrige in until today. Them I ran " deep clean" twice. The printer works fine. I still don't understand why the printer wouldn't print color, when I was had set the printer to print in color when my 3e cartridge was empty and all colors including the 6 black showed full.

If the color cartridge doesn't print the color bars on the alignment page (either, redish pink, yellow or blue) then the alignment process will not finish. Same for the black. If the black cartridge is printing ok, then replace the color cartridge and try this again...

I have a lexmark 6570 with similar problem. Who can help?

My compaq ij300 was doing the same thing. I removed the cartridge, took a kleenex and wiped the back of the cartridge until it was completely dry and shiny looking...until no more ink would come off on the kleenex. Replaced the cartridge and aligned it using the printing software. I didn't use the test page, just typed a one-line document and hit Print. That took care of the problem.