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How do you fix a network printer going offline after installation?

Important Note: If you already have the right drivers on your device, it will automatically inform you with a message.

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Vincent Migliore

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  • Contributor
  • 36 Answers

Power down. Power on again

Posted on Apr 09, 2019

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5 Related Answers

Ajkill

Anand Kumar

  • 2035 Answers

SOURCE: Printer stays offline on Vista

To help you resolve this problem, try the suggestions below.

The Basics:

1. Check your cables and their connections. Reconnect the parallel or USB cable to the computer and to the printer. Make sure there is a direct connection, with no scanners, switchboxes, or hubs inline. Other devices can sometimes cause communication problems between the computer and printer. For more information on this issue, see 'Scanners and Other Devices' below.
2. Remove the power supply cord and reattach it to the printer. The printer should make a noise soon after the power cord is reattached. Note: This is a general diagnostic that seems to fix minor communication issues.
3. If you are using a parallel port, verify that your computer is set up for bi-directional communications. If bi-directional communication is not enabled on your computer, the parallel port mode setting in the computer CMOS setup will need to be set to either bi-directional or ECP. Do the following:
1. Right click on My Computer and select Properties.
2. Click Device Manager. You should see a section called Ports (COM & LPT). There should be a (+) sign to the left of that section.
3. Click on it, and look for ECP Printer Port (LPT1). You may need to contact your PC manufacturer if any of the following are true at this point:
* It does NOT say ECP in the description.
* There is no listing for Printer Port or any variation of'LPT.
* There are question marks or exclamation points next to the LPT1 port listing.
Let your PC manufacturer know what you are trying to accomplish and what you have done up to this point.
4. Go to Start, Settings, Printers. Right click on the Lexmark object and select Properties.
5. Click the Details tab.
6. Under Print to the following port, it should say LPT1 for parallel cables and USB Lexmark or USB00x (<x> = 1-9) for USB cables. You can change these values by clicking on the arrow and selecting a new value from the list. Click Apply, and OK.
If you are using a USB cable and the USB value is not in the list, try uninstalling and reinstalling the driver as detailed in your manual.
If you are using a parallel cable and do not see LPT1, you will need to ask your PC manufacturer to walk you through the process of turning your parallel port on. You will also need to make sure the Lexmark printer is set as default. If not, right click on it and select the default option.
7. If the printer does not work when connected directly to the computer's port and you have complied with the steps above, there may be a hardware problem. In this case you should perform a self-test on the printer. (Click Start a New Search above this solution and enter self test in the search field.)

Scanners and Other Devices
Scanners or other sharing devices could cause communication problems.

* If you are using a parallel connection, please verify that your cables, scanner, or other sharing devices are IEEE-1284 compliant .
If you are using an USB connection, they need to be at least USB 1.0 compliant.
* If the printer prints normally without the scanner/sharing device and its cables, there might be a problem with the scanner/sharing device. Please contact the manufacturer for information on how to fix such issues.

Note: Although connecting devices through a scanner (or other sharing device) may work, we do not recommend or support the use of such devices as they can interfere with the signal strength that is sent to the printer. Please contact the manufacturer of the scanner/sharing device regarding communication issues for that specific device.

USB Issues:

1. Right click on My Computer and select Properties.
2. Click Device Manager. Click on the plus (+) sign next to Universal Serial Bus Controllers. The host controller listed here is the software that runs your USB ports. It is linked to a chipset on the motherboard that requires frequent updates to satisfy the needs of newer products such as your printer.
3. Look at the name of the host controller. Some of the more common names are Ali, Intel, AMD, Via, and SIS. You will need to contact your PC manufacturer to get help updating these specific controllers to the newest driver set.
If YOU are the PC manufacturer, check the manual for your motherboard to find out who makes the chipset for the motherboard. Again, Ali, Intel, AMD, Via, and SIS are some of the more common manufacturers of chipsets.
4. Look for either Lexmark USB Printer or Other Devices in the Device Manager.
5. If you see anything with Lexmark..., click on the plus (+) sign to its left and look for Inkjet Color Printer below it.
6. If it is present, double-click on it. Tje next screen should report that the device is working properly.
7. If you see any question or exclamation marks listed in the Device Manager (small yellow icons next to the listings), double-click on those items to obtain information on what's wrong with the items. This information is useful for troubleshooting the system.
8. If not or there is nothing present, you will need to uninstall and reinstall the printer driver software, or download a newer version from our web site. Click here and follow the link to our Drivers & Downloads center.

It is also recommended that you connect your printer to a USB port that is hardwired or "part" of the motherboard. USB ports that are located in the front of the PC and those that are located in the expansion card slots may cause communication issues if used for printing. You should always try to use the USB slot that is located near your peripheral slots, i.e., your mouse, keyboard, parallel and serial ports.

Multiple PCs:
The printer cannot be connected to multiple PCs at the same time. This includes, but is not limited to, using both the USB and parallel ports of the printer and the use of switchboxes. The system board on the printer will get confused at multiple requests for status, even if one computer is off and the other is on.

Docking Stations:
If you are using a docking station, try using the printer with a different, standard computer with parallel equipment as a test. You may want to contact the manufacturer of your other device for information on the correct functioning of a pass-through device. If the printer does not function correctly when directly hooked to a computer, the hardware may be at fault and the printer will need to be run through the self-test.

Converters/Adapters:
Lexmark printers do not support USB/parallel adapters and will probably not work. Nor will any USB/Parallel constructed cables. Our printers require either an IEEE 1284 bi-directional parallel cable, or a USB v.1.0 or 2.0 A/B style cable. Some printers can only use the parallel cable, some can use only the USB, and some can use either one. However, Lexmark cannot support printers hooked up to computers with a cable that attempts to cross between parallel and USB platforms, as this will cause communication issues.

Software Interference:
A piece of software may be interfering with the printer's communication ability, or your computer may be experiencing a system resource problem. We can try to alleviate these issues by putting your computer into Selective Startup mode. This will prevent any software applications other than Windows from loading when the system starts. To do this:

1. Click Start, Run.
2. Type MSCONFIG on the Open line, then click OK.
3. When the System Configuration Utility opens, place the marker dot beside Selective Startup. Below that, deselect Load Startup Group Items. Then click Apply and OK. You will be prompted to restart the system.
4. When your system restarts, only the Windows operating system should be running. You should not see any icons in the lower right-hand corner of the screen, beside the clock.
5. Try your action again. If it works, the source of the problem was one (or more) of the applications that were loaded into memory.
6. You can return your system to its original configuration by clicking Start, Run, typing MSCONFIG and clicking OK. This time, select Normal Startup, click Apply and OK, and restart the computer.

Posted on Mar 15, 2008

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Anonymous

  • 18 Answers

SOURCE: cannot fix code 28 for network controller for dell1525 laptop

If you are getting a code 28 then you will need to download a new driver on another computer for the network card. If you have a wireless adapter that you can connect to the computer and your router has wireless capability then that could work as well but you will need to get a new driver on to that computer some how.

Finding the driver will be easy though. You can go to the computer's manufacturer website, or the website of the network card's manufacturer and search for it there. Shouldn't be too hard to find but if you can't find it let me know and I will get you a link.

Posted on Apr 20, 2009

mahjid

Abdulmajeed Yusuf

  • 202 Answers

SOURCE: My printer won't print. It says it is offline.

go to control panel and click on added printer and on the the printer itself, right click on the and put it back online

Posted on Jul 14, 2009

Derek

  • 68 Answers

SOURCE: Our Ricoh MP 171 devices go offline after one

have you tried doing a local connect using a crossover cable to the printer to see if it is the printer or the 2k3 server?
I have seen this issue when terminal services are enabled on the server.
if when you connect locally to the device using x-over it still does it it may need to have the nib firmware updated, however if it doesnt I would run a packet sniffer on the network jack that the device is plugged into and check to make sure that the port is good and transmitting and receiving all packets check the network cable and replace that and if all else fails try the device on a different network port.

Posted on Sep 16, 2009

Anonymous

  • 11 Answers

SOURCE: maintenance code TA does the printer go offline

Ok so the TA code means that the all maintenance counter has reached its limit
To clear this you need to clear this easy you want
# , * , c , *
To enter service mode
Type in code 24 press start
Then you want sub code 04
Then you can select what you want to clear so the maintenance count all
Execute this yes then press the CA key the machine will restart and away you go
I also do advise that you service representative comes along at some point to check the machine it could need parts because if you stretch the life of parts your machine could become unreliable... But that is up to you.

Posted on Jul 13, 2010

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3 Answers

Hi i have a epson workforce 620 printer. but my computer says it's offline? my computer is connected via wifi all the other computers on the same network have NO trouble printing via the wireless but...


Hi,

The Epson printer connected to your system requires drivers to function properly. Drivers link the Operating System and the printer, and issues with the drivers would directly affect the functioning of the printers. If the driver is not able to communicate with the printer, the Epson printer would show an offline message. All users having this problem are advised to check the printer drivers installed on the system using the device manager and if the drivers are found at fault, they would have to be replaced with suitable ones

Get more information to fix Epson Printer Offline Error . Hope this information helps you.

Jul 28, 2011 | Epson WorkForce 600 All-In-One InkJet...

2 Answers

Keeps showing offline even though I put in new cartridges and it cleans. When I test print, I have to do it manually and the paper comes out blank. When I check the ink status for some reason it shows...


First unplug your printer from the computer then uninstall you installed driver . After that plug it to the computer and install driver again. Then restrat your computer after successfully instalation. If still now ggive the problem then install driver from the below link and install it.
http://download.cnet.com/Brother-MFC-240C-USB/3000-2110_4-99329.html

hopefully it will be work. Other wise go to the servicing center.

May 04, 2011 | Computers & Internet

3 Answers

Printer Offline Message


If your system is showing Printer Offline message, then you need to check the status of the printer in control panel. If it is offline then you need to set it online. The following steps will help:-
1) Click start -> Control Panel -> Hardware and Sound -> Select Printer.
2) If the printer is online it shows "Ready". and if the printer is offline, then it shows "offline".
3) Set the printer online if it is showing offline.
4) Now right click the printer and select "Use Printer Online".
5) The display should change to ready.

Note:- If still you are facing the issues, then update the printer driver or you can also take assistance from any tech support provider such as AskPCExperts. To know more you can also visit: http://www.askpcexperts.com.

Jan 07, 2010 | Epson Aculaser C1100 Printer

2 Answers

Print status: error - offline what does this mean? I have a PSC 2355 all-in-one


Printer status offline means that, the printer driver and the application has been installed, but the printer and it spooler services are idle

To resolve this issue:

Goto control panel, click on printers and faxes, a window will open showing you all the printers you have or have had. The current printer will have a checked mark. Highlight it and right click, you will see printer offline in the box, click it. That will turn the printer online and you can print.

Dec 23, 2009 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

Printer won't print says it's offline


hi friend
this is very common problem for f300 series PSC

just delete the printer from printers and faxes and reboot the machine it will install printer again

there is funny thing abt this series it is saying offline when powered on and connected but when you disconnect iit will say "offline-use printer offline"

please try my solution and rate it
thanks

Apr 04, 2009 | HP Deskjet F340 All-In-One Printer

2 Answers

Can't print because of Error-offline status.


I found out that the IP address on the printer was different from the IP address that was available when the printer was first installed. After spending days trying to fix this, it was resolved in less than two minutes.
Go to the Printer Folder in the control panal and choose to Add a Printer. You will see the option to add the new printer ( wireless). Chose to install, and it will install the printer under the new IP address. It worked instantaneoulsy.

You also need to make sure the IP address is inputted into the printer ( check your guide for how to input the IP address)

What I dont know how to do is to keep the IP address static. Afger, it is not practical to do this each time it changes. If only the last digit changes, it may be as easy as switching to the printer available under the current IP address.

Cheers,

DeniseA

Jan 10, 2009 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

Says offline


Hi

Try thiis

1.Right click on MY computer ->Properties->Hardware->Device manager.

2.You will get Device manager window popping out.

3.Scroll down to "Universal Serial BUS controllers".Click on the (+) sign.

4.Check for the "USB Composite Device" and right click on it, click Uninstall.(IMPORTANT NOTE:wE HAVE TO UNINSTALL THE PRINTER'S USB COMPOSITE DEVICE, TO KNOW WHETHER IS THE PRINTER'S USB COMPOSITE DEVICE, RIGHT CLICK ON USB COMPOSITE DEVICE AND PROPERTIES,look for wat location says, Eg -LOCATION : HP DESKJET F2100

5.Disconnect the USB and reboot the PC.

6.Connect the USB after reboot, you will get popup "Found new hardware".Then the Drivers will be installed Automatically.

Thanks
Riz

Dec 29, 2008 | HP PhotoSmart C3140 All-In-One InkJet...

1 Answer

Won't print.


Hi,

It must be the USB drivers problem in communicating to your PC.Thats the reason it says offline.Try the below steps and PLEASE let me know what happened!!!!

1.Right click on MY computer ->Properties->Hardware->Device manager.

2.You will get Device manager window popping out.

3.Scroll down to "Universal Serial BUS controllers".Click on the (+) sign.

4.Check for the "USB Composite Device" and right click on it, click Uninstall.(IMPORTANT NOTE:WE HAVE TO UNINSTALL THE PRINTER'S USB COMPOSITE DEVICE, TO KNOW WHETHER IS THE PRINTER'S USB COMPOSITE DEVICE, RIGHT CLICK ON USB COMPOSITE DEVICE AND PROPERTIES,look for what location says, Eg -LOCATION : Compaq LJ1200 )

5.Disconnect the USB and reboot the PC.

6.Connect the USB after reboot, you will get popup "Found new hardware".Then the Drivers will be installed Automatically.

Thank You

Riz

Feb 15, 2008 | Compaq Inkjet Ij1200 Printer

1 Answer

Datamax M-4208 shows ready but does not print


Hi,

I belive that, PC can detect the Printer and the only problem, the drivers are unabled to route the print queue and that creates a problem.

If your OS is XP/Vista/2000, try the below steps.

1.Right click on MY computer ->Properties->Hardware->Device manager.

2.You will get Device manager window popping out.

3.Scroll down to "Universal Serial BUS controllers".Click on the (+) sign.

4.Check for the "USB Composite Device" and right click on it, click Uninstall. ((IMPORTANT NOTE:WE HAVE TO UNINSTALL THE PRINTER'S USB COMPOSITE DEVICE, TO KNOW WHETHER IS THE PRINTER'S USB COMPOSITE DEVICE, RIGHT CLICK ON USB COMPOSITE DEVICE AND PROPERTIES,look for what location says, Eg -LOCATION : Datamax M 4200)).

5.Disconnect the USB and reboot the PC.

6.Connect the USB after reboot, you will get popup "Found new hardware".Then the Drivers will be installed Automatically.

Feb 09, 2008 | Datamax M-4208 Thermal Label Printer

4 Answers

Offline


Hi, i have come across this kinda issue when i was working with HP for AIO printer Technician, just a simple troubleshooting.Try this below steps.

1.Right click on MY computer ->Properties->Hardware->Device manager.

2.You will get Device manager window popping out.

3.Scroll down to "Universal Serial BUS controllers".Click on the (+) sign.

4.Check for the "USB Composite Device" and right click on it, click Uninstall.(IMPORTANT NOTE:wE HAVE TO UNINSTALL THE PRINTER'S USB COMPOSITE DEVICE, TO KNOW WHETHER IS THE PRINTER'S USB COMPOSITE DEVICE, RIGHT CLICK ON USB COMPOSITE DEVICE AND PROPERTIES,look for wat location says, Eg -LOCATION : HO DESKJET F300)

5.Disconnect the USB and reboot the PC.

6.Connect the USB after reboot, you will get popup "Found new hardware".Then the Drivers will be installed Automatically.

Sep 13, 2007 | HP DeskJet F380 All-In-One Printer

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