Question about HP Deskjet 6980 InkJet Photo Printer

6 Answers

Hp deskjet 6980 blinking lights

My 6980 has the power light and the resume light blinking together. when I press the resume button, the cartridges move a little and the light comes back on. There is no paper jam.

Posted by thejuj on

  • 7 more comments 
  • jrcarlson Jan 05, 2008

    I have the exact same problem, both power and resume lights blink. I've had this printer for 2 years with no prior problems.

  • Anonymous Jan 21, 2008

    My HP deskjet 6980 is having the exact same problems. The power and resume lights are blinking but there is no paper jam. HP website has no support for it.

  • noibs Feb 25, 2008

    power light, resume button, and network light are all blinking

    No paper jam

    Tried restarting computer, printer,removing and replacing cartridges

  • Anonymous Jun 19, 2008

    I have the same problem. I have only had the printer for 3 months and had no previous problems.

  • marcmarchany Jun 28, 2008

    same exact thing with my 6980 HP didnt care to help me wanted me to upgrade I told them why would I, just bought the 6980 just two months ago. never use it. this is the kind of help I got from HP never buying anything from them again thats it!!! If anyone knows how to fix the blinking lights email me at yahoo user name or PM me, marcmarchany

  • jby351 Aug 31, 2008

    I have had the 6980 for a little over a year abd have the same problem: P and R lights flash but it won't print. I did everything including a cold reset. Hp tech was worthless, said it was out of warranty and needed to but another or have it serviced. What a rip!!!!! My second doorstop from HP.

  • jby351 Aug 31, 2008

    I have had the 6980 for a little over a year abd have the same problem: P and R lights flash but it won't print. I did everything including a cold reset. Hp tech was worthless, said it was out of warranty and needed to but another or have it serviced. What a rip!!!!! My second doorstop from HP.

  • Domcap Nov 20, 2008

    I have the same problem. P and R lights are flashing. No paper jam. Tech support is worthless, just wants your money ($34.99 for 14-day warranty repair and/or $79.99 upgrade plus expenses for mailing your printer to them). Followed every possible fixes both from manual and internet to no avail. Please keep posting any possible fixes. I'll keep an eye to this blog. Have a wonderful day.

  • Anonymous Mar 27, 2014

    paper not loading nor functioning only blinking lights



6 Answers

david mendoza

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Ok so for this situation you have to do a cold reset, and by this you have to go ahead while the printer is still power on, disconnect the power cord in back of the printer, and wait for about two minutes. power on the printer if printer still has the blinking lights then go to step 2.

step 2-after this check the printer if light are still blinking, then your going to remove all printheads, remove paper, and then unplug printer power cord from printer and also from the wall outlet, wait for 20 seconds, then power on the printer, wait for light to flash then install the printheads, put paper, and press the resume button.
*** always connect your printer to a wall outlet never to a power strip, the power strip robs some of the power from the printer***
and this should fix the problem if it doesnt then the carriage might me malfunctioning . hp recently did a recall on some printer with the 6940 and some of the 6980, that the carriage broken.

Hope this help!

Posted on Mar 06, 2008

  • fdonk Sep 19, 2011

    Does your power cable have powermemory? What a ****; put the cable out of the printer and out of the wall outlet. And a power strip robs nothing.




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After reading all the contributions I took a closer look. The 6980 I have was scored from a dumpster probably for this problem. Didn't want to invest in ink carts if it was going to be junk.

I saw the print head only move back and forth a few inches, no matter where I located it. Seemed to get confused if it was located near or fully to one side or the other.

Noticed the metal band in back of the head-- it runs the entire width. It has tiny slots in it for the head to know where it is. This one had a noticeable amount of gunk on it. Used isopropyl alcohol on a lint-free blotter to remove the dirt (probably inked up paper dust) and let it dry.

Powered up. It 'homes' the head every time.

Now to invest in ink carts.

Posted on Dec 05, 2008


Seth Martin

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I am reviving the dead here. I have been having this problem for awhile. Just noticed the the flexible PCB that the cartridges plug into has been damaged. Hard to say what caused the puncture. I am going to assume that this is the source of my woes and it looks like I finally need a new printer.

Posted on Feb 10, 2014


Hi, bhobgood

I still can't get the cartridge unstuck can you send me step by step to disassembling ?? I wasnt able to do this yet and am afraid to break something. Oh, did you try to reset by re setting the wireless ?

my email is [email protected]

Posted on Oct 14, 2008


Hmm... Solution did not help. Still not working

Posted on Sep 20, 2008


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I have encountered the same issue. The pwr light and resume light are flashing. Pressing the resume button results in the carraige moving 1 to 2 inches and then returning to the park position, and the lights resume flashing. This problem was caused when an envelope jammed in the printer. I have discovered a number of other users that have encountered the same problem for the same reason.

I am currently trying to resolve the issue. I found that the flashing lights are supposed to be telling me the print carriage is stuck. I took the printer apart and found that there is a plastic piece that is attached to the drive belt. This plastic piece rides the carriage bar and moves the print carriage. I took the carriage off the bar and saw that this plastic piece became partially detached from the drive belt. Because of that, the print carriage is hitting a mechanical support and the head will not move any further. This is easy to diagnose because, with the printer off, the carriage cannot be manually moved more than a couple of inches from its parked position. Normally, you should be able to move the carraige across the width of the printer.

I have actually been able to disassemble and repair the piece behind the print carriage. I have reassembled it and the carriage moves freely now. However, I still have the same lights flashing and have discovered that might be due to the carriage not being in the expected position at power up. I have tried repositioning it a few times but am not having success. I have also tried the reset procedure and the suggestion to remove power completely for 30 seconds (when the printer is powered up).

Does anyone have any other suggestions? My original problem was definitely a "stuck" print carriage and I definitely now have that corrected. I am hoping to find this last issue can be easily addressed.


Posted on Oct 13, 2008

  • Anonymous Oct 21, 2008

    I disassembled the printer by removing the rear access panel, and then removing the two screws that are hidden under that panel. That loosens the back of the cover. The front of the cover is secured only by plastic latches that hold the top cover to the bottom. It takes some time to work it off the base, but it will come without breaking any latches. I did remove the side panels, but I do not remember that it was necessary.

    Once the cover is off, the print head can be carefully removed from the guide bar by simply prying it off the bar. Lay it to the side, being careful not to put undue strain on the ribbon cable that attaches to the print head. You will then see the small plastic assembly that remains on the bar which is attached to the drive belt. You should be able to visually see the problem at this point.

    As to your question, I have not tried resetting via the wireless, as I am not using wireless. I am attached through the ethernet copper port.



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Sometimes problems disappear when you try to print your document again.
• Printing problems can often be caused by errors in your applications.

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Power, Resume, and Print Cartridge Status lights are flashing in unison The printer might need to be restarted.
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The printer apear to be dead!

Buttons and lights on the printer Two buttons and three lights are located on the front of an HP Deskjet printer.
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Buttons and lights Purpose c00123886.jpg POWER button and light Push the POWER button to turn the printer off and on. When lit, the light shows that the printer is turned on. c00123889.jpg RESUME button and light The light blinks when there is a problem with paper. When the problem is corrected, press the button. c00123892.jpg Print cartridge light The light blinks when there is a problem with a print cartridge. When the problem is corrected and the top cover is closed, the light will stop blinking. Troubleshooting blinking printer lights Blinking lights Reason c00123895.jpg

All lights are off. The printer is off (asleep).

Press the POWER buttonc00123886.jpg to turn the printer on.

The printer should turn on automatically when a print job is sent to it. c00123898.jpg

The POWER (top) light is on. The printer is idle.

The printer is ready to print a document. c00123900.jpg

The POWER (top) light is blinking. The printer is busy printing.

Allow enough time to print. When a document has many fonts or graphics or uses complex color such as a color photo, it takes longer to begin printing. c00123902.jpg

The PRINT CARTRIDGE (bottom) light is blinking. Possible causes:

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Black: 51645A

Color: C1823D,

If the print cartridges are compatible and correctly installed, they may be defective. Try replacing the print cartridges.

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