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Hello Here is some more information for you to follow to guide you step my step. Device displays a white or red cross If your navigation device displays a cross after you switch it on, it means that the TomTomapplicationis not installed correctly. Note:It is normal for the navigation device to show a cross while it is connected to thecomputer.
The solution depends on which TomTomsoftwareis used for updating. Check which software your navigation device uses for getting updates. Devices using MyTomTom for updates For navigation devices that use MyTomTom, reset your device. Devices using TomTom HOME for updates For navigation devices that use TomTom HOME, you can solve this problem by installing the latest application on your navigation device.Here is also a link that will help you more. This will answer all your questions Mike http://www.tomtom.com/support/index.php?Language=1&query=red+cross&FID=1898
After checking around around the web it seems that you are not the only one to get the green screen of death. My suggestion is to hold reset for several seconds, release reset and hold the power button button for 10 seconds. If this doesn't work the only other option is to let the unit sit for several days to let the internal battery completly drain, once drained theirs a good chance it will function normally, this allows any temporary memory to be cleared.
Good Luck & hope this helps
If your TomTom GO/ONE/RIDER is frozen, won’t turn on or does not
behave as it should, it can be fixed by resetting or restarting your
TomTom device. A reset will not delete any data from your device, with the exception of SMS messages on TomTom GO500/700.
your GO/ONE/RIDER to the power charger. If you have a power charger,
use it to power your TomTom GO/ONE/RIDER. If you do not have a power
charger, make sure that the battery in your TomTom GO/ONE is fully
charged. Note: You need to charge your GO/ONE for at least 2 hours using the 12-24V cigarette lighter adapter.
your GO/ONE/RIDER. To reset the unit, you simply have to push a
straightened paper clip (or something similar) into the RESET hole on
On TomTom GO 910/710/510, the RESET hole is located on the bottom of the device.
On TomTom GO 700/500/300, the RESET hole is located on the bottom of the device with the word RESET right next to it.
TomTom ONE, the RESET hole is located on the bottom of the device, with
the word RESET right next to it (just below the SD card slot).
TomTom RIDER, the RESET hole is on the bottom of the device, behind the
SD card door. When opening the SD card door you will see the RESET hole
on the left, right underneath the SD card slot.
Your TomTom GO/ONE/RIDER is now reset. Finally, press and hold the power button for 2 seconds.
U need just one original file from zour tomtom and that is ttgo.bif so keep that file safe and copy everything from working unit (even better with patched system) to your unit, !!!!! dont use TomTom Home !!!! just through drive (if its not there cant help), just possible that u need now maps activated for your unit, u can find info how to this anywhere,
On the bottom of the TomTom there is a tiny hole that you stick a small paper clip into. This is a reset button. Its almost not visable you really have to look for it. I have the same problem but I hit the reset and it fixed the problem. This reset won't change or hurt any of your settings it just resets the hard drive.
Hi Juanin, just posted this for a near identical problem with a Tomtom 700;
When you get this kind of problem with a Tomtom device always start with the memory card, so:
1: remove the card, clean the contacts and if you have an air duster (available from any good hardware store/electronics store) clean the card slot, then reinsert it.
2: make sure the card is readable on your PC to ensure it doesn't have a problem. if this doesn't help then
3: format the card and reinstall the maps & software on to it.
4: make sure the card is reinserted correctly.
Next is the battery, leave the device switched on until the battery runs out, switch it on again and it should stay on for a moment then switch its self back off, repeat this until it will not switch on anymore and then charge it for at-least 16 hours before trying it again, this will re-calibrate the battery.
Diagnosing a problem is a process and this is just the start of it, don't be disheartened if this doesn't help, just message back with the results.