Do not complete the following procedure unless you are very
familiar with internal computer hardware removal and installation. The hardware
components in a computer are very sensitive to static electricity. For
information about the correct handling of computer components, contact your
Shut down your computer, and then remove all the Peripheral
Component Interconnect (PCI) devices.
Restart your computer.
If Windows starts successfully, shut down your
computer, and then reinstall the PCI devices one at a time. Start Windows
after the installation of each device. When you install a device that causes
the issue that is described in the "Symptoms" section, remove that device, and then continue to install the other PCI
If Windows does not start successfully, remove one or
more of the memory modules that are installed in your computer. Leave sufficient
RAM for your computer to start and run Windows XP. Note
Windows XP requires 128 megabytes (MB) RAM. The minimum is 64 MB and the
maximum is 4 gigabytes (GB).
For example, if two 256-MB memory
modules are installed in your computer, remove one of the memory modules. If
Windows starts successfully, shut down the computer, and then reinstall the RAM
modules one at a time. Start Windows after the installation of each RAM
module. When you install a module that causes the issue
that is described in the "Symptoms" section, remove that
module, and then continue to install the other RAM modules.
Determine if the PCI devices in your computer are
compatible with Windows XP. To do this, visit the following Microsoft Hardware
Compatibility List (HCL) Web site: