Since neither works, it would appear there is no power to them. Generally, there is a transformer in the attic or elsewhere which drops the voltage from 110 ac to 12 or 24 volts. Using a voltmeter which you can buy for as little as $5.00, measure the voltage at the doorbell. If there is voltage there, then check for a bad connection to the doorbell/intercom. If there is no voltage, look for the transformer and measure voltage on both sides of it. If you have 110 volts on one side, but no voltage on the other, it is bad and should be replaced.
SOURCE: Hi, Model NDIS I cleared doorbell and intercom. I
Have you check the connection between doorbell and intercom? maybe the programm method is not correct.
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