I have a nextbook NXA116QC164 that shuts down in the middle of apps, or has lines on a black screen how do i fix this

I have a Nextbook Ares 10 A. The easiest way is to go to settings click on backup reset. U shud see the option to factory reset. Click it. It will ask if u r sure. Click yes. The device will shut down then a black screen comes up. You control this screen with volume buttons and power button. Using volume button scroll down to factory reset, click power button. It will ask r u sure. Click power button again. The factory reset will start. When it's done the same black screen will pop up. Use power button and click reboot. Ur done. Note:. This will not change the OS u r currently running, just all data, settings, app updates etc. Hope this helps.

try closing your app open apps by clicking left hand button then should come up with your apps what you been on at bottom it should say close app it draining your battery if that does not work you may need a new battery

download app stopper and kill any other background running app

Nextbook has the documentation for most of the products here: http://www.nextbookusa.com/downloads/ . Either search by Category on the right (Ares and then 11A) or search for the model directly.

There are two documents for the Ares 11A, a Quick Start Guide and the User Manual. The current link to the User Manual is http://www.nextbookusa.com/forcedown/?file_path=_gendownloads/b52a98b7-4e07-4bc2-b3b0-6d50cc907223/&file_name=NXA116QC164-User-Manual.pdf .

I hope this helps.

Cindy Wells

send it for warranty repair

The line indicates the screen is defective. It will have to be replaced. If it is under warranty the manufacturer will replace it. They may replace it even if out of warranty. You might find a new screen on ebay and replace it yourself. Good luck.

1. Back up everything you feel is important before you start.
2. Charge your device to 75% or more before you begin to prevent unwanted shutdowns.
3. This method will only work for the versions of Nextbook 8 bought before August 2013. Check the back of the tablet and if the serial number begins with YFG1013, YFG1113 or higher, this procedure is not for you!

II. Necessary Downloads

1. SMT_Next8HD8G_Mod_Recovery.zip [Download link available in this post]
2. Kyser_Root-signed.zip [Download link available in this post]

III. Rooting the Nextbook 8

1. Extract SMT_Next8HD8G_Mod_Recovery.zip to a folder on your desktop. You should end up with a file calleduImage_recovery with no extension.
2. Connect your device to your PC and copy both uImage_recovery and Kyser_Root-signed.zip to your device's external SD card (not the internal memory, insert a microSD card if you don't already have one); do not put them into any subfolders just drop them in the main folder of your device's external SD card.
3. Power down your device and reboot to the modified recovery you have just copied. To do this, with the device powered off, press and hold the Volume Up + Volume Down buttons with the Power button until you pass the splash screen, a black screen and you see the recovery menu.
4. Use the Volume Up and Down buttons to highlight the 'Flash zip from EXT card' option and the power button to confirm the selection.
5. Once flashed, go back to the main menu and select 'reboot system.'
Once the Nextbook 8 reboots, check for the SuperSU app in the app drawer (install it from the Play Store if you don't find it) to verify you are rooted!

my tablet went onto safe mode,then when it was taken out of safe mode,tirned it off and it reset and lost my apps.I PAID MONEY for

The problem could be that you are pressing down the power button and the volume button at the same time when you shut down. That will cause an android tablet to reset itself. There may be an issue with the power shut off button.

I have a next book and on it has a app called HDMI switch well that keeps coming on and when it comes on my screen goes black and then it will have white lines running threw it or the screen jumps with white lines on it