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That is a software issue. You need to either contact motorola or verizon regarding that issue. This is a known problem with their phone and they never fully resolved the first batch of the Razor freezing issue.
go to menu, settings and tools, call settings, answer options and set to "any key" and you should be able to open and see who calls and then hit any key to answer phone, Hope that helps, doesn't solve problem with broken screen, but doesn't answer phone if you don't want to talk to person calling.