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Centrelink in Australia? I think the best way to start is to visit a Clink office. Phone is effing impossible always, and their website, while it does have many forms on it, can be a bit confusing. If you plan to claim a benefit, take a copy of your birth certificate, marriage certificate, passport, latest bank statement, latest payslip (if any). You mightn't need these but it may speed things up.
You will have to visit Centrelink personally to fill out the form and sign it as you need to show them a current bank statement, and other details such a proof of identity such as a passport or birth certificate.
There are lots of ifs and buts in Centrelink requirements, so you need to call in and have an interview. It can't be dealt with here. By the way, don't lie, they know everything.
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