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It may be your lens cap. If the lens cap is on, the lens cannot extend, so the camera will give you notice to turn the camera on and then off again (assuming you know that you must remove the lens cap before turning on again. If your lens cap is off, check to see if there is anything else blocking the lens or impeding it from extending.
On the jvc digtal video camera GR-D30 there is a recall problem is lens cap message
on but the cap is off but the lens is still grey shipping the camera back no charge
the jvc support information number. i call
This error occurs if camera is turned on before lens cap is removed. If you are removing the lens cap before turning the camera on and still getting this message, camera should be serviced by a qualified technician.
Try opening your camera, check the lens gear if its teeth are
complete. If so, check if something stucks on it. Its much better to
bring your camera to an authorized service center to re timing your
lens track... ^_^
I had the same problem. I tried turning it off and hitting the camera on the palm of my hand but that didn't work. But, hitting it one time on the palm of my hand WHILE THE CAMERA WAS TURNING ON worked. I turned the camera on, it moved the lens out and I hit it one time on my hand and it works perfectly now.
Someone suggested it was a problem with the internal lens which makes sense. Also, be careful not to hit a sensitive part of the camera on your hand. I used one of the corners.