Question about Microsoft Xbox 360 Console

1 Answer

Xbox not working

Plays awhile and then goes back to the begining and freezes up. Then the door will not open to get the game out.

Posted by clark210 on

  • Anonymous Nov 27, 2007

    This happens to me too, I also get the error screen 12 and 11(usually error 11)

  • sbpssw Dec 11, 2007

    my xbox comes on but theres no picture plus it will not eject the game please help me



1 Answer


  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that gotĀ 5 achievements.


    An expert whose answer gotĀ voted for 20 times.


    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 85 Answers

Sounds like your headed for the red ring of death mode. If you have a service plan or the machine is still under warranty i would suggest that you bring it back to the store, and get a new one if its not there are a few books out there that can help you they are listed on the right hand side of this website.

And errors 11 and 12 are over heating errors if you feel comfortable opening up your system. If its still under waranty i would not do this as MS will fix it free of charge they even send the box. If its not underwarranty and you would like to the heat sinks in your system might not be fully tightend just tighten the screws down on all the heat sinks

Customer Support can be reached at 1-800-4-MY-XBOX (1-800-469-9269)

Posted on Dec 11, 2007


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Gets stuck with the small xbox icon on the screen for awhile and then goes blank

is it updating something? sometimes it freezes during this process. just turn off and try again

May 19, 2011 | Microsoft Xbox 360 Console

1 Answer

My daughters xbox 360 sometimes plays for awhile, and other times says cant read disk when her game will play it either freezes up or just quits then it says cant read disk

hi, how well does your daughter look after her games? if her disk's have scratches on them the xbox will have trouble reading it and will often do this. another cause is that the xbox is old the laser will be worn out and will take ages to load a game.

the 2 solutions are:
1. check the disk, if it is highly scratched go get it cleaned, most gaming stores will do it for a small fee
2. take apart the xbox (only if out of warranty and step-by-step instructions can be found on youtube) and clean it gently with a duster

from lewis

portsmouth, UK

Feb 26, 2011 | Microsoft Xbox 360 White Console

1 Answer

Only game that freezes up is call of duty world at war

Eject the disc and have a look at the back to see if there are any scratches, markings, dirt, or anything else that might be preventing your console from reading it properly.

Once cleaned, re-insert the disc and see how it goes. If the game freezes in the same place/area/timing as previously it could be due to an error on the disc, a glitch, or a corruption in your Xbox 360 cache or game save on the HD, and I can help walk you through the process of cleaning the corruption.

Mar 28, 2010 | Microsoft Xbox 360 Console

1 Answer

This is not a new installation. xbox 360 goes no

have you gotten all the updates from MS for the xbox?

i would check for heat issues, make sure none of the vent holes are plugged, blow it out with some compressed air, and make sure the back of the unit can vent well, if it is in a cabinet, it will get warm fast.

if that doesnt help. try an different HDMI cable.

Dec 09, 2009 | Microsoft Xbox 360 Console

2 Answers

Game plays for 5-10 minute, then freezes up....?

Game plays for 5-10 minute, then freezes up....?

Oct 21, 2008 | Microsoft Xbox 360 Console

1 Answer

Tray won't open and game freezes

This has happend to me 3 times and it was so annoying, what you should do is send it back for repair. When you get it back try it and see if it works, if it does i would recommend playing 30 min - 1 hour a day to avoid damage to the console again. If you get it back and the same thing happens and the disk tray screws up aswell as the games then i would consider getting the PS3 and see how that goes.
I hope i helped you.

Jun 15, 2008 | Microsoft Xbox 360 Console

1 Answer

Xbox not working

Error 11 is cdrom drive failure:

1 Check the IDE cable connection
2 Replace IDE cable with a known good one
3 If above do not solve the problem replace the drive here

Nov 27, 2007 | Microsoft Xbox Console

1 Answer

Xbox 360 freeze

it's a thermal problem. Make sure it has enough ventilation. Could be a thermal failure on the motherboard or laser assembly, though....

Sep 19, 2007 | Microsoft Xbox 360 Console

1 Answer

My ps2 wont play my games!!!!

check the connection in the back from ps2 to the tv, i've had this problem b4

Aug 13, 2007 | Sony PlayStation 2 (PS2) Console

Not finding what you are looking for?
Microsoft Xbox 360 Console Logo

19 people viewed this question

Ask a Question

Usually answered in minutes!

Top Microsoft Video Game Consoles & Games Experts


Level 3 Expert

13434 Answers

James Bradburn
James Bradburn

Level 2 Expert

299 Answers

Lee Hodgson
Lee Hodgson

Level 3 Expert

4810 Answers

Are you a Microsoft Video Game Console and Game Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides