Question about LeapFrog Toys
SOURCE: Didj needs a tuneup! Bet
I bought my 2 for my grandsons for Christmas and both had the same problem. I Googled LeapFrog Connect and downloaded it. After you download it, plug the unit up to your PC with the USB cable that came with it. When you start LF Connect, it will tell you that there is an update for your Didj. Follow the prompts and you should not have any problems.
Posted on Feb 01, 2009
SOURCE: My son's leapfrog didj will
This happened with the first Didj we bought. Struggled to open the battery case with the stupid recommended dime. [Use a screwdriver instead - better able to push down the lever inside the case.] The 1st Didj never turned on. Totally dead. Exchanged it. The second Didj was easier to open compartment to install batteries and turned on immediately. Reommend you take it back.
Posted on May 04, 2009
SOURCE: I have a mac and a leapfrog didj
I, too, have a mac and I've been having the same problem. In fact, I thought we had a faulty Didj, and I broke down and bought a second one. The second one is having the same issue. Unfortunately, Leapfrog doesn't address this issue online, and their customer service is only available on Monday from 9:00 -5:00 and Friday from 9:00 - 3:00. Seriously? I can't sit at work on the phone, trying to solve the problems with my child's game. I'm extremely disappointed with this product, and with the availability of help. It's turned out to be a big fat pain in the [email protected]!. If you still have your receipt, I'd return it as fast as you can. Nintendo DS, anyone?
Posted on Mar 28, 2010
Tips for a great answer:
Oct 15, 2011 | LeapFrog Custom Learning Didj Racing -...
Follow these steps To reset the Didj to factory settings and solve your problem:
1) Launch LeapFrog Connect
2) On your computer keyboard, press "Ctrl + Shift + R"
(on a Mac "Command + Shift + R").
This should bring up a window that says "Connect the device you would like to reset"
3) Connect the Didj and turn it on
4) Follow the on screen messaging to reset the Didj
5) Eject the Didj when the reset is complete
6) Recreate the profile on the Didj and then turn it off
7) Close and then open LeapFrog Connect
8) Connect the Didj and turn it on
9) You may be prompted the Didj needs an update. Accept this update
10) Get your parents to sign into the parent account and link a footprint to the current profile.
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