It sounds like there may be an issue with the alarm function and/or the clock movement in your Westclox model #15600QA clock. Here are some steps you can try to troubleshoot the issue:
- Check the battery: Ensure that the battery in the clock is fresh and properly installed. A weak or dead battery can cause the clock to stop functioning or the alarm to not sound.
- Check the volume: Make sure that the volume of the alarm is turned up and not muted. There may be a switch or dial on the back or side of the clock to adjust the volume.
- Check the alarm setting: Ensure that the alarm is set correctly and that the time is set to the correct AM/PM setting. Check that the alarm switch is in the "on" position.
- Check the clock movement: If the clock's second hand stops functioning, this may be a sign that there is an issue with the clock movement. Try resetting the clock and see if the second hand starts moving again. If it does not, there may be a problem with the clock's gears or other internal components.
- Contact Westclox support: If none of the above steps resolve the issue, it may be best to contact Westclox support for further assistance. They may be able to provide additional troubleshooting steps or suggest repair options if the clock is still under warranty.
Note: Before attempting any repairs or opening the clock, make sure to read the instructions and take proper safety precautions. If you are unsure of how to proceed or do not feel comfortable making repairs yourself, it is best to seek the help of a professional clock repair service.