i can´t install my photosmart C3180 on my Windows XP.
when it comes to the ' connect your device now ' screen, it doesen't find the printer ( the only button available is the 'help' one).
i tried in all my USB ports - same problem.
for the record, i had an old HP 640c installed - the driver still in PC...
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Issue :The Operating System on This Computer is Not Supported' Message
Displays on The Computer in Windows 7 When Installing the HP Software
for a USB Connected Product Solution Download the drivers for the product HP Photosmart C3180 USB Drivers for Windows 7 for HP Photosmart C3180 All-in-One Printer
Hope this helps. Be sure the USB port at BIOS setting are enable. And also, you have to update the USB device or uninstall the unknown error (it may contain missing USB driver). Restart the computer and place your motherboard CD installer in the CDROM browse the folder where the USB driver is located. You have to resolve first this error before proceeding to next possible steps. Another way of installing printer or any USB devices; Dettached first the USB cable connecting to PC or laptop, Install the driver (CD installer) when prompt to connect the USB cable connect the cables and turn the printer on, browse manually where the file being looked and is located.
I recently have the same problem with windows XP ( when I connected the printer the message USB device unknown message appeared) Before wasting your time unistalling and reinstalling driver, I strongly recommend this:
Change the USB cable for a new one that works properly for USB 2.0 FULL SPEED . What does it mean ?. Well if you have an older cable is very probably that it doesn't work well at USB2.0 full speed (480Mbps) because it's not properly shielded, if you buy a new one check specifications on the box to see if it is prepared for 480Mbps. Testings in other PCs is not relevant unless you're ABSOLUTLY SURE that USB ports are working at full speed in those PCs
I changed old cable for a new one ( Belkin), and no more problems.