Our turntable is no longer turning. If we remove the glass tray the spindle will turn. But with the anything on it, it no longer turns.
I have the same problem on a Emerson Microwave ( model MW 8105SS )I need a new motor and looking for a parts diagram for part number and a place to buy it. The problem is the plastic shaft that goes into the round magnet in the motor housing is worn and slips.Any help will be greatly appreciated, Thanks Robert
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hi suzanne. If the glass tray in your microwave doesn't turn, it may be due to a broken drive motor. Most units have a round glass turntable which has a motor driven coupler and roller guide turning the tray. To access the motor, first unplug the microwave and remove the bottom panel.
Repairs are expensive. New microwaves are cheap. But you don't have to spend a dime on either. If your microwave turntable stopped spinning, here's an easy way to try and fix it. And all you need is some warm, soapy water and your own two hands.
You don't have to be an appliance expert to troubleshoot a seemingly broken microwave turntable. You might find that all your little Zappy needs is a checkup and a good, thorough cleaning.
If you follow these steps and find that your microwave still isn't turning, it probably means the motor has spun it's last spin. Then it's time to retire old Zappy.
Unplug the microwave. Safety first, kids.
Remove the glass tray and the circular turntable guide. Wash them both in warm, soapy water to get rid of anything stuck. Pay special attention to the rollers on your turntable guide, making sure they're able to spin freely.
Clean the internal cavity. Make sure to check your microwave's center cavity to make sure it's free of movement-hindering (and gross) leftover food.
Check that the drive bushing is working. Make sure that the drive bushing, the plastic mechanism in the bottom of the microwave's interior that the glass tray turns on, isn't worn out or split in two. If it is, you'll need to have it replaced.
Put it back together. Put the turntable guide back into the circular groove. Place the glass tray turntable over the turntable guide and onto the drive bushing. Adjust until the drive bushing should fits perfectly into the grooves of the glass tray.
Test it out. Zap a mug of water for a short bit to see if you fixed the problem. Do not run the microwave without anything in it.
Check to make sure the Spindle that the plastic piece fits on is turning when the oven is on.
If the spindle turns, your problem is either the plastic wheel adapter is worn or not making proper contact with the spindle. You can replace th e adapter by going to Cuisinart.com.
If the Spindle is not turning, you can go to Cuisinart.com and find the nearest repair facility.
Since you didn't state the brand and model, I can only speculate that the spindle /turntable drive may be bound up or worn. Depending on the brand, you may be able to get replacemant parts to fix it but you will need to provide brand/model info on a repost.. If yoy remove the glass turnatble and the roller set... can you place a glass of water on top of the center spindle and run the micro for 20-30 seconds? While it is running.. does the glass rotate? If not... you may have a turntable drive motor failure... Need more info next time you post to assist you more accurately..
The turntable motor can be replaced by following these simple steps:
1. UNPLUG the microwave before servicing.
2. Locate and remove the screws around the perimeter of the bottom panel of the microwave (located UNDER the microwave bottom).
3. With the screws removed the panel will open, exposing the turntable motor. Remove the glass tray and reach inside the oven cavity and grasp the turntable spindle. Pull straight up to remove it from the motor shaft.
4. With the spindle removed, disconnect the motor connector plug and mounting screws.
5. Insert new motor and reinstall everything using the steps provided in reverse order.
If you have any questions, please let me know. I hope this helps you.
NOTE: If this microwave is mounted, this repair can be performed without uninstalling the oven.
If the microwave comes with a roller ring to rotate the glass turntable then I would recommend that it needs to be used when the microwave is operating, as the turntable rotates the food so it can be heated evenly.
I would recommend checking with your local Panasonic repairer he may have access to a new roller or even a second hand one to tide you over.
It sounds like your turntable motor may be going bad. It is located UNDER the carousel and easy to get to by removing a few screws from the bottom of the oven. You can try running the oven without the carousel tray and watch the spindle to see if you can detect the same jerking motion. This would confirm the motor has a problem. If the spindle runs smoothly with no weight on it, but begins to jerk with the carousel placed back on it, the motor could still be bad, but you may also have a spindle that is slipping. In either case, replacing both would probably be a good idea just to be sure. Make sure you place a glass of water on one corner of the oven. It's not recommended to run a microwave oven empty. If you determine the motor is defective and want to replace it, make sure you unplug the oven and remove the bottom panel of the oven. There should be a couple of wires connected to the motor and the spindle just pops off from the inside of the oven cavity. It's a fairly simple repair job and will run about $30-$40. Let me know if this helps.
Your problem is either a weak or slipping motor or a broken / cracked turntable coupler.
If the coupler turns loosely without actually engaging the motor, it is bad.
If the coupler is good or looks good, it's probably the motor.
One test of the motor is to firmly grab the shaft with pliers and try to gently turn it. It should turn with some resistance and make a whining sound as it turns, since it is a highly geared motor. If the motor turns very very freely - or not at all - then it is bad.
You can see an exploded diagram and order parts via the Jenn-Air (Maytag) Web site at
You will need to enter your full model, which is apparently one of the following:
Referring to the CABINET-BASE-CAVITY diagram found there, you will see:
- REF 23 motor
- REF 27 coupler
One of those is likely the culprit.