Fir make sure you have loaded the ink cartridges correctly by removing the tape on the top and make sure it snaps in place. Once you have ensured that there is ink and properly seated. perform a nozzle test and check the colors, you should follow the instructions on the screen. if it still doesn't print correctly or at all I would then do a cleaning of the print heads. and then do another nozzle test if still not correct, then do a deep cleaning and another nozzle test. if after all of those things are completed and you still cannot print, then call manufacturer of printer and see about your services and or options.
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