Safe is locked. Code entered and still won’t open

Instructions

1. 1

   Enter your code on the keypad located on the front of the safe. Some electronic digital safes require you to input a special character like "#" before and after your code. The safe should either beep, have a LED turn green, or display "OPEN" if you have correctly entered the code.
   

2. 2

   Turn the handle to the right within five seconds of correctly entering the code. If you wait too long, the safe will lock and you will have to enter your code ag
   

3

Open the safe with a key. Use your emergency key that came with the safe to open it if you forgot the code or if the batteries have died. Remove the key cover from either the handle or the control panel to reveal the lock.

1. 1

   Enter your code to open the safe.
   

2. 2

   Place the electronic digital safe into code reset mode. On some models you need to hold the last digit of the code or press the "*" button to get into code reset mode. Other safes require you to open them and press a small red button on the inside of the door.
   

3. 3

   Enter your new code on the keypad and press "#" to finish. Some safes may require you to press "*" or a letter to finish the code. If the safe requires it, enter the new code again to confirm that you entered it correctly.
   

1. 1

   Use your code to open the electronic digital safe's door.
   

2. 2

   Locate and remove the battery cover on the inside of the door.
   

3. 3

   Replace the used batteries with new ones. For most safes, this will require two or four AA batteries.
   

4. 4

   Test the batteries. Use your code while the door is open to test the batteries before closing the safe.
   

INITIAL BATTERY INSTALLATION
1. Remove the key plate cover, insert the key into the keypad and open the door.
2. Remove the battery cover plate located on the inside of the door.
3. Install 4 AA batteries provided and replace the battery cover.
NOTE
: If both the red and green lights are on while the safe is open, this indicates that the batteries are low and need
to be changed.

TO SET UP OR CHANGE A USER CODE
1. With the door open, locate the red button on the back of the door near the hinge.
2. Press the red button and listen for the beep.
3. Immediately enter your new passcode (3-6 digits long)
4. Immediately after entering your new passcode, press the "A" or "B" button on the keypad. Your new user passcode is now stored.
NOTE:
This safe stores up to 2 passcodes (a user code and a manager code). Entering a third code will erase the
first passcode entered.

SETTING UP OR CHANGING A MANAGER PASSCODE
1. Open your safe with the passcode you wish to change and leave the door ajar.
2. Press the "0" button on the keypad twice. Press the red button, listen for a beep and then enter your new user passcode.
New user passcodes may be 3-6 digits long.
3. Immediately after entering your new code, press the "A" or "B" button on the keypad. Your user code is now changed.
OPENING THE SAFE
1. Input your code and then press the "B" button, the green light will turn on.
2. Turn the knob clockwise within 5 seconds to open the door.
3. Each key pressed will be accompanied by a buzzer and a yellow flashing light. If the entered code is invalid the yellow light will
flash and the buzzer will quickly sound, this indicates the code needs to be re-entered.

CAUTION
: Entering the incorrect passcode 3 times will lock the system for 20 seconds.


More information can be found in the attached document web page.

http://www.paragonlockandsafe.com/manuals/mastermanual.pdf

I'm not familiar with that safe but here's a few to try. You'll need to open the safe first in any case after opening then first try simply entering another code, lock it (with the door open) and try to unlock it,. Next, there may be a reset button inside the safe on the door press, hold, release and try entering a new code this may also require you to enter the original code w/wo some type of access code. As a simpler method, with the door open and electronics exposed, remove the cover plate and batteries, wait at lease an hour and replace the batteries, this may also start you with a code such as 0000. Can you tell me where you purchased it? This may help a lot!

You must enter the code to unlock the safe, just as if the door was shut. The safe does not know the door is open and you just need to shut it.


If you have entered the code and it unlocks properly but you still can't disengage the bars, take the panel off the inside of the door and inspect to see what is causing the problem.

I have a digipaz-309 save and it is not allowing me to close it. I have change the batteries not sure what to do it's not giving me any light at all

To open an electronic safe the first time, press the following numbers/letters on the
electronic keypad -159B. (These numbers are preset. You should change the code as soon
as possible after opening the safe to insure proper security). After you have entered the
factory set code, you will need to turn the knob on the faceplate to open the door. You will
have 5 seconds to turn the knob before the locking mechanism is reactivated.
ENTERING YOUR SECURITY CODE
To enter your own security code you will need to follow the steps listed below:
1. After opening the electronic safe (with the pre -set factory code of 159B) locate the
small red button on the inside of the door near the hinge.
2. Press the red button and then release it, you will hear a beep.
DO NOT SHUT THE DOOR UNTIL YOU HAVE CONFIRMED THAT YOUR NEW
SECURITY CODE HAS BEEN ENTERED CORRECTLY.
3. With the door open, enter your own personal security code, which can be 3- 8 digits
long, and confirm your new code by pressing the letter "B" on the electronic touch pad.
Before you close the door, try the new security code to make sure the lock release the
knob so you can turn it and retract the live action locking bolts.

Try this,

NOTE: The safe needs to be upright and right side up or the locking mechanism
won't work.
ELECTRONIC SAFES
To open an electronic safe the first time, press the following numbers/letters on the
electronic keypad -159B. (These numbers are preset. You should change the code as soon
as possible after opening the safe to insure proper security). After you have entered the
factory set code, you will need to turn the knob on the faceplate to open the door. You will
have 5 seconds to turn the knob before the locking mechanism is reactivated.
ENTERING YOUR SECURITY CODE
To enter your own security code you will need to follow the steps listed below:
1. After opening the electronic safe (with the pre -set factory code of 159B) locate the
small red button on the inside of the door near the hinge.
2. Press the red button and then release it, you will hear a beep.
DO NOT SHUT THE DOOR UNTIL YOU HAVE CONFIRMED THAT YOUR NEW
SECURITY CODE HAS BEEN ENTERED CORRECTLY.
3. With the door open, enter your own personal security code, which can be 3- 8 digits
long, and confirm your new code by pressing the letter "B" on the electronic touch pad.
Before you close the door, try the new security code to make sure the lock release the
knob so you can turn it and retract the live action locking bolts.

Good luck

Thanks

(1) sounds like the interior lock activation screw is still installed. it's the long screw on the inside of the door with the yellow tag; (2) when entering the code, make sure the key is turned to the right; (3) after entering the code, make sure you next press the program button. enter the code wrong three times and it locks up for two minutes.

I finally ignored the poorly-written instructions for programming a personal code and simply entered the factory code first and then pressed the prog/enter code button.  The safe opened.  The instructions tell you to push the prog/enter code first and then enter the factory code or personal code to open the safe.  Wrong!  Do it my way should this problem happen to you.