Hello, Maureen -
If you are asking about your land line telephone, the number of rings before voice mail picks up calls is most likely a feature through your land line phone service.
I suggest you contact your land line phone service customer service center, via a phone call, and ask your question.
SOURCE: Too many rings on 4025 Superset
You will need the Mitel system programmer to change the Class Of Service of your set, this will change the number of rings before it goes to Voicemail.
Unfortunately, unless you know how to get into the system or have an administrator onsite that has rights to the Mitel system, a Mitel Specialist will be required to make this change.
SOURCE: phone is plugged in to
Change the answer machine rings to answer number to less than the fax number of rings to answer or increase the number of rings to answer on the fax machine. Would need exact model number of phone system to give more detail on programming steps. Info should be in manuals of phone system and fax machine.
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