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My husqvarna designer 1 embroidery machine touch screen is not responding. I had screen changed but this has not solved the problem. Machine will sew basic stitch but can't open any setting on screen.

Posted by Lorraine Drever on


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This problem for your machine can either be a faulty touchscreen or was not installed into your machine properly, you can contact [email protected]

Posted on Jun 30, 2019


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  • 1 Answer

SOURCE: Designer I Husqvarna Sewing Machine

Are you kidding me.....I can pay to be on your plan and you may suggest a solution.
But I can tell you how I fixed the problem for free??
I'll let you know for $19.95!!!

Posted on May 15, 2009



  • 1 Answer

SOURCE: i was trying to change the stitch setting on my

I have this problem with my Viking Lily sewing machine, only when the humidity is fairly high, otherwise it always works perfectly. I don't know why this happens.

Posted on Jul 30, 2009



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SOURCE: I have a Viking Husqvarna #1+ 1250 embroidery

try to unplug your machine for a few minutes and see if this helps

Posted on Aug 12, 2010

Aloke Das

  • 1833 Answers

SOURCE: The touch screen will not

Hi, this is a common problem to any touch screen. Touch screens has lesser life than the machine. You screen has gone bad, and you may have to replace it. There is no troubleshooting guide. And there is nothing wrong with your machine. Just that the touch screen has gotten old and not working.

Posted on Dec 21, 2010


  • 248 Answers

SOURCE: My Husqvarna Viking Designer 1 Sewing Machine Touch Screen is not responding, Touch Screen just not working, Touch Screen is maybe cracked, can it be replaced ?

Touch screen on a Designer 1 may not be responding due to a number or reasons. Here are some possibilities:
1. A Designer 1 screen will 'go to sleep' when not used. The length of time of 'no use' is set in the preferences. Shut off the machine and see if screen is active.
2. The 'sleep mode' may have been accidentally reset by going into the 'technical menu'. Technical menu can only be accessed by depressing a number of buttons in a specific sequence which is not revealed to consumers, but if you were 'playing' around with buttons, the technical menu may have been accessed and changed the 'no use' time or 'dormant' setting. Go to your dealer, or a reputable Husqvarna Viking dealer, who will be able to check this out on the spot (if they are really a qualified dealership).
3. Mechanically a number of factors may have caused the black screen, if neither of the above are the solution. These can be: disconnected screen cable, circuit board malfunction, or as you are suspecting ... a cracked screen. If you can see a 'scratch' like mark on the screen, it is most likely the cause of your problems. Yes, all of these are fixable by a qualified technician.

Posted on Apr 21, 2014

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How do i restore designer pape only letter page is showing on screen have husqvarna designer 1 with 4d embroidery extra

I'm not sure I understand the problem exactly. It sounds like you touch pad is not responding properly. Did you notice before this happened that you needed to touch the screen not exactly where the button on the screen comes up. If that is the issue your best bet is to have a husqvarna Viking tech and have the touch screen calibrated.

Feb 11, 2015 | Husqvarna Viking 1

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Husqvarna sewing and embroidery machine function buttons do not respond to touch

Try re-calibrating the screen according to manual specifications.

Oct 13, 2014 | Husqvarna Sewing Machines

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Husqvarna topaz 20 touch screen beeps after I load embroidery file and then will not respond to touch

These are very complicated machines. Look for a shop that will help you know it need repair. If you are not following the correct steps to get the machine to sew, it may not need a repair, but operational errors are being made? I work with a shop that will diagnose for no charge. look for a better repair shop.
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Sep 14, 2017 | Husqvarna Sewing Machines

1 Answer

I just bought a used Designer 1 ESS machine and I do not know how to use the dongle

You don't need a dongle for the sewing machine. You either have a dongle for the computer embroidery software in which case it goes in your computer when you've installed the software, or you have a USB stick that has the Husqvarna designs on it.

What colour is it? The USB sticks are blue, the 3D software dongles are red. Only problem is, I think the 4D software dongles are blue too!! My Husqvarna Designer 1 USB embroidery stick (blue) has "USB Embroidery Stick" written on it - have a look for that. The dongle will have Hasp or something like that written on it.

If you are pretty sure it is a USB stick, put it in your machine and turn it on. Then touch the disk/stick icon on the lower right hand side of the screen. Your machine should start to read the stick and you will get a pop-up menu where you can choose from the folders on the stick. If you don't, go into the PROG screen. Touch MENU, touch the disk/stick icon and see if the embroidery files on the stick come up then. Each machine came with a set of designs called Embroidery Disk 100 and three alphabets - Palace Script, Kaligraphia and Clarendon. These should all be on the USB stick.

In the event that it is a dongle you have, but not the software, you need to contact the person from whom you purchased the machine.

You can download the Husqvarna designs from the Husqvarna website, but you will need a Husqvarna formatted USB stick to do this. Therefore, you do need software on your computer. There are some low-cost alternatives to the Husqvarna software - Embird and Sew What come to mind. However, a Husqvarna program called 3D Disk Manager USB came with every USB Designer 1 machine, so you should have got that when you purchased the machine. This will be enough for you to load designs from the HV website and from other websites where you purchase designs.

Nov 25, 2010 | Husqvarna Designer I

2 Answers

Hi Can u please tell me how to calibrate my Designer 1? Have not done it for a few years and now I've forgotten. Also my touch screen is only partially responding....I'm not getting any response...

Hi Vina, Since you can't get any response to your Menu-Norm-Prog-Rep-Set-or Help on your touch screen but you can get into your stitches, It does sound like you need to re-calibrate your touch screen. Normally you would get into your Set Menu to access your touch screen calibration. But as suggested on another solution. You turn off your Des 1, Holding in the reverse button (bottom left of the eight buttons) and the pivot button (the second one from the bottom of the four buttons) at the same time and turn on your machine. This is the Service menu that pops up (try not to touch anything on this screen, it could really mess things up if you don't know what you are doing) After this screen pops up go over to the eight buttons on the far left of your machine and touch the needle up, needle down button (top right button of the eight) the Calibration Screen will pop up on your touch screen (two plus marks labeled 1 & 2) In your sewing sitting position touch the center of the #1 mark and then the #2 mark. Once you've done that the Service Screen will pop back up. Shut off your Des 1 and restart it normally. Try getting into your different menus- Menu-Norm-Prog Etc. Hopefully that fixed your Calibration issue! ** Note: If the service menu doesn't pop up when trying to hold in these 2 buttons together and turning on your Des 1 the buttons weren't held in properly and you need to turn it off and try it again. Hopefully that helped you out!! Happy Sewing!! Kathy

Nov 24, 2010 | Husqvarna Designer I

1 Answer

How do I find out the embroidery time on my Viking Designer 1 sewing machine?

Hi there, If your trying to find out how long it took you to embroider something, You need to go to your touch screen menu- touch Set- then down at the bottom left of this screen and touch More- three (3) times you'll get to where it says Running time:(It's the 3rd Selection) There it will actually show you the total running time (Sewing and Embroidery If you haven't zeroed it out by hitting the zero (0) next to that selection.) You can do this on the touch screen with the embroidery unit on or off. You need to touch the zero (0) to zero out your time before you start an embroidery project. Once you've done this and you've finished an embroidery you can check how long it took by the touch screen menu- Set- touch More 3 times and there you will see how long on the Running time it took to embroider your design. I hope that helped. The total time your machine has ran (Embroidery and Sewing) is kept in Memory on the Service Screen that your Technician gets into when he services your machine. So your not actually wiping out that. The Set menu is just for you to keep track of how long your machine sews or embroiders something pretty much. I hope that helped you out with your question. Happy Sewing!! Kathy

Nov 19, 2010 | Husqvarna Designer I

1 Answer

Misalignment when embroidering with husqvarna designer 1

Sorry that I did not see this sooner.
It sounds like you should have your embroidery unit serviced. Sometimes they will accumulate lint on the slide rods and it inhibits the movement of the mechanism as if you were to bump into it while it is trying to move.
Quite often, this will happen repeatedly in the same point in the design and make people think that there may be something wrong with the design. But, usually it is just that the embroidery unit can't move freely.

Aug 22, 2008 | Husqvarna Designer I

3 Answers

Embroidery stick

You need the USB Manager software to view the files. Have a look at all the software that were supplied with the machine. Load the embroidery software on your laptop and then open the USB manager.

When it opens it will show a light blue screen and grey icons to the left. Click in "disk", then click on "read disk" and you should be able to see your designs. The grey icons will turn orange were designs are stored, and the grey ones indicate empty space for more designs.

Enjoy your fantastic machine

Dec 18, 2007 | Husqvarna Viking 1

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