Take it back to store and get another one. It is damaged goods. If you cant take it back.. Follow my other posting which I am pasting into this posting.
Hi Castaway,
You must have had someting get into the Cd player and cause it to not clear the way for the Cd to enter. Mechanism runs a motor to lift the cd clamp up and pull the CD into the drive. If the mechanism has become bent from a foriegn object getting in the way, it will bend the mechanism. You need to open up the Radio housing and see if you can see where the damage is and possibly envision a repair. It may be as simple as tightening a screw. Go for it dude.
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Took a look at it myself before going back to installer.
There was a tab that was bent down stopping it from functioning the guy that installed it failed to bend it up as per instruction manual.
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