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Denny Baginski Posted on Jul 08, 2018
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Purchased a new sandisk clip jam and does not turn on when cable is installed on the laptop or by itself. Also computer doesn't recognize it as a new device.

1 Answer

Anthony Cardenas

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  • SanDisk Master 757 Answers
  • Posted on Jul 08, 2018
Anthony Cardenas
SanDisk Master
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Tried a new CABLE yet?

Go to GOOGLE and search for:
"sandisk clip jam troubleshooting"...

Sorry, there are only 43,200 hits on the topic.
sandisk clip jam troubleshooting Google Search

Anthony

5 Related Answers

Anonymous

  • 1 Answer
  • Posted on Jan 27, 2008

SOURCE: Sandisk Sansa View 8GB = would not connect

I jsut purchased an 8GB sansa view mp3 and I downloaded it like I was suppose to and it does not work in Rhapsody at all, also in the windows media player it shows that the device was installed correctly but it still doesn't work and I still can't sync my songs to it. The sansa icon won't even show up

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ThaMp3Doctor

ThaMp3Doctor

  • 8597 Answers
  • Posted on Jun 14, 2008

SOURCE: SanDisk Sansa® Fuze™ MP3 Player:

Check your computer specs to see if those USB ports are 2.0 or higher - Belarc Adviser is a good program that will give you detailed computer specs if you have lot the paperwork. If they are not 2.0, they may not be strong enough to power the player.

The error message you are getting can usually be solved by going into Windows Recovery Mode (warning: the side effect is that all songs will be erased from your mp3 player, so you will have to re-add them): disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

If the pop-up does not come up, I would go ahead and get the Sansa Recovery Tool form Sandisk's website.

ThaMp3Doctor

ThaMp3Doctor

  • 8597 Answers
  • Posted on Jun 23, 2008

SOURCE: My sandisk c240 charges when plugged in but fails to be recognized on the computer

There is quite possibly a problem with the USB cable or the USB port on the computer, but try this shortcut force to force the computer to recognize the Mp3 player: Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard

Anonymous

  • 57 Answers
  • Posted on Dec 17, 2008

SOURCE: windows doesn's recognize camera, device manager says no driver

Hi -

Have you tried another USB port? Sometimes, they can act goofy.
Also be sure your anti-virus isn't blocking any part of the installation.

Here is a link to the Samsung troubleshooting guide for your camera.
You can probably download the most recent driver from that website as well.
Perhaps they have a better or newer version than what came prepackaged
with the camera (just because a camera is a new purchase does not mean
the software it came with is the most updated).
http://tinyurl.com/5zsvwd

I run WinXP home edition, so I am not familiar if there are any differences in the professional version regarding software installation....

Good luck!

Anonymous

  • 13 Answers
  • Posted on Dec 26, 2008

SOURCE: computer wont recognize sansa clip mp3 player

Reformat clip with disk utility after looking at it like an external disk. Do this by turning it off. Puting it in lock mode. Hold down middle button as you plug it in.

I am mad at my Clip as it did the same thing.

Screen shot here:
Sansa clip not recognized.

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Related Questions:

0helpful
1answer

My sansa clip is frozen on the blue flower

One issue that people experience with the Sansa Fuze player is that the screen turns white when they are trying to use it. If you experience this common Sansa Fuze MP3 player repair issue, you need to reset your player. Hold down the "Play" and "Power" buttons for about 20 seconds. The player should automatically reset.
MP3 Player Freezes

Another issue is that the player freezes. You may see lights on the player, but it won't do anything. Follow the below steps to correct this issue:

1. Use the above steps to perform a hard reset.

2. Turn the player back on, and slide the "Power" button upward.

3. Use the USB cord that came with your player, and connect it to your computer. Only connect your player directly to the computer. Don't connect it to a USB hub.

4. See if your computer recognizes that a device was connected to it. Or, look in "Devices and Printers" folder, and see if the device shows up in it.

If your device doesn't reset, and the computer doesn't recognize it, contact SanDisk for additional assistance. Or, you can attempt to repair the device yourself.
Repairing Internal Components

If your Sansa Fuze player is out of warranty, you can attempt to repair internal components. This is an "enter at your own risk" solution, but you may be able to fix the issue. If it doesn't work, or if you damage another component, you will most likely need to get a new player.

1. Shut off the device.

2. If you don't have one, purchase a case opener tool. This is a tool with an extremely small head that is used specifically for opening up small devices.

3. Place the head of the tool in the seam of the device, and rise up the faceplate. Do not do this forcibly, or you'll break the ribbon cable connected to it.

4. Remove the ribbon cable from the faceplate.

5. Examine the battery cable. If this connection is loose, your Fuze player won't turn on. Plug the connection firmly into the port.

6. Check the LCD screen connection. A loose connection here means that you can't see anything on your screen. Disconnect the cable from the port, and reconnect it.

7. Reattach the cable to the faceplate, and reattach the faceplate. Turn the device back on.

These Sansa Fuze MP3 player repair suggestions may not fix all issues. If your player is still not working properly, either take it back to the place where you bought it, or contact SanDisk for additional help.

References

Fixya.com, http://www.fixya.com/support/t4267400-sandisk_fuze_4gb_locked_lights_will_not

SanDisk, http://www.sandisk.com/products/sansa-music-and-video-players/sandisk-sansa-fuze
0helpful
1answer

My computer won't recognize new SanDisk sansa clip. My computer won't read CDs, thus won't read the installation disk. Is there anyway to download what's on the CD so the computer will recognize the MP3...

Driver:
http://www.sandisk.com/sandisk-support/driver-download-wizard

Manual:
http://www.sandisk.com/sandisk-support/warranty-and-user-guides

Sansa Media Converter:
http://www.megaupload.com/?d=3IPZO6Q0
0helpful
1answer

Just bought sansa clip cannot get computer to install/ recognize device to transfer music

Go to www.sandisk.com or cut and paste this page to your browser. http://kb.sandisk.com/app/answers/detail/a_id/42/sno/0
The page has good info on your problem as well as links to the drivers section of the site. You may need to download and re install the system drivers or the program. I also recommend trying the unit with another computer to see if the problem is in the computer itself. Get another cable to interface with the computer also. That could be the problem also.
1helpful
1answer

My computer does not recognize my sansa clip

font.f1 {font: 12.0px Times} Hello and thanks for contacting FixYa Technical Support.

Anytime there is an issue where your Sansa clip is not recognized by your computer, run the firmware update for your version of Operating system (Windows, Mac or Linux)

Firmware is software for the hardware itself, so if there is a case, where the hardware connecting via a USB port like your Sansa clip is not recognizing, going to the manufacturer's website and updating the firmware for their specific product you purchased, is a step in the right direction.

For your benefit, I have provided the link to the Sansa Support page, where you can download and install the most current firmware update for your Sansa Clip.
Download Sansa Firmware Updater

Also, for regular operation of your Sansa clip, make sure you are following these steps for use of this device:
---------------------------------------------------------------------------------------------------------
  1. Turn on the Clip
  2. Put the device in Hold (move Hold button until orange is showing)
  3. Press and hold the Center Button
  4. Plug the mini-USB connector into the device (be sure the USB is plugged into the computer)
  5. Wait for the Clip drive to mount
  6. Follow instructions below and drag files to the Clip drive
---------------------------------------------------------------------------------------------------------

Let me know if this helps.

Regards,

-Mactechtrainer
1helpful
2answers

My Sansa Clip died after installing Rockbox!

Maybe installing Rockbox makes your device corruption. If plug the device to pc, the pc still recognize it, update new firmware from sandisk official site, http://forums.sandisk.com/sansa/
Good luck
0helpful
1answer

SanDisk sansa clip mp3player 1gb

press hold the home logo for 15 sec or power for 15 sec.
0helpful
1answer

Sansa Clip MP3

Go into My Computer and see if anything pops up once you plug the Sansa in. If it pops up open it up from there. Sometimes this kick starts an Mp3 to install itself.
0helpful
1answer

Installation cd won't load

If you have a Windows-based system (esp.Vista), grab the software directly from Sandisk's website. The software itself is not Mac-compatible, even though the computer may recognize the device when plugged in.
7helpful
2answers

Computer wont recognize sansa clip mp3 player

Reformat clip with disk utility after looking at it like an external disk. Do this by turning it off. Puting it in lock mode. Hold down middle button as you plug it in.

I am mad at my Clip as it did the same thing.

Screen shot here:
Sansa clip not recognized.
0helpful
1answer
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