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We have a Schlage deadbolt . The key usually turns about 1/4 turn to the right to unlock it. The key now turns almost a full turn to the right but doesn't unlock the deadbolt.

Posted by Ginny Hall on

  • Brett Duxbury
    Brett Duxbury Jun 04, 2018

    Hi Ginny Hall, we want to help you with your question, but we need more information from you. Can you please add details in the comment box?
    it could be worn tumblers. Can you take out the locking barrel from the deadbolt and take it to a locksmith and get it checked out. If the tumblers are worn it is a cheap repair to fix at a locksmiths. Had a deadbolt do this to me !

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5 Related Answers

Anonymous

  • 384 Answers

SOURCE: new schlage deadbolt stuck in locked position

Make sure that the tang from the lock side actually engage the mechanism in other side of the door. If the tang is too short or not engaged the lock will not work. Also check that the two screws connecting the lock to the other side is actually tight.

Posted on Jun 24, 2009

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Jim Thurston

  • 672 Answers

SOURCE: How do I unmount a schlage keyed deadbolt?

There should be two hole plugs on the face of the interior deadbolt housing, above the key slot. They must be pryed out to access the screws. Unless it is installed inside out, then the the plugs will be outside. Yes I have seen this before or I wouldn't have mentioned it.

Posted on Sep 27, 2009

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Anonymous

  • 6 Answers

SOURCE: Kwikset Smart Key Deadbolt Won't Unlock

Kwikset Smart Key locks are complete junk. I am a locksmith and I am constantly going from house to house replacing these "dumb key" locks with original kwikset pin tumbler locks. What happens is either your key or the wafers inside the lock wear slightly, slightly enough to cause your keys to not turn, and since these locks cannot be picked due to a side bar system, they must be drilled off and thrown away when this happens Unless you have another access point to get in the house. If you do remove lock from the inside, throw it in the trash, buy original kwikset and replace.

Posted on Apr 29, 2010

knite1

  • 16 Answers

SOURCE: Schlage deadbolt will not unlock even with the use of a key?

it sounds as though the linkage that pulls the deadbolt back has disengaged... if you undo the screws from the inside of the door and remove the manual knob there will be 2 more screws holding the key lock to the door. A thin flat bar is attached to the key lock that goes through the deadbolt and into the manual knob. This bar turns with the key, sliding the bolt on its track to lock and unlock the door. Once the lock is apart check the key in the lock to see if the bar turns when the key does. then see if there is anything that may be obstructing the deadbolt from sliding. The locks are pretty indestructible so if there is a problem it may have been from the install... perhaps the door is to wide for the lock to engage properly and the lock worked loose in the 6 months that it worked.

Posted on Jun 21, 2010

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Anonymous

  • 760 Answers

SOURCE: how do remove a schlage deadbolt that is doubled

You didn't indicate what mode. The little pins you refer to should be little caps snapped into the end of the screws. A very small screwdriver or a pocket knife should be able to remove them. Then you should have a screw head to work with. I can't remember, but it might be a square bit not a phillips head. See web site and look at installation instructions.
http://consumer.schlage.com/products/Productdetail.asp?StyleID=34

Posted on Jul 10, 2010

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1 Answer

Keyless schlage lock opens when schlage button is pushed


  1. Remove the two screws on the back plate.
  2. Disconnect the battery
  3. Remove the two screws on the inside of the lock so that you can remove the entire lock.
  4. Once you have removed the lock from the door take the backplate in hand
  5. Right above the orange plastic piece there is a small black egg shaped cam.
  6. Turn the black egg shaped cam to the side and then turn it back down so that the arrow is pointing down.
  7. If you do this right the deadbolt will stay in the unlocked position. The deadbolt will not retract when you turn the cam because it should be completely disconnected
  8. Once you do this correctly you will reinstall the lock in the unlocked position.
This also will fix the light not coming on when you press the Schlage button.

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I just installed a Schlage deadbolt. If I lock it from the outside (using the key) it locks fine, but I can't remove the key without unlocking it. Now What?


Hi Winston:
Is it possible to try this:
- pull the lock from the door while leaving the deadbolt in place
- turn the mechanism 180 degrees.
- re-install and give it a try.
Let me know how you progress.

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You likely have the lever that goes from the outside portion of the lock through the striker/bolt assembly into the inside portion rotated into an incorrect position when you insert it into the striker/bolt assembly.

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To change the battery on the BE365, you need to remove the inside cover by removing the two screws (one above and one below the deadbolt knob). Be careful to tuck the wires inside the lock so that they will not be crimped when you put the cover back on.

Do you here a beep and see a flashing light? Usually if pressing the Schlage button unlocks the deadbolt, your installation was done improperly. The cam on the base plate must be vertical and the bolt must be correctly installed.

You will always be able to lock and unlock the deadbolt with the inside thumb knob.

I hope this helps.

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Schlage keyless deadbolt BE365PLY716 Will not unlock. We put in the code the light turns green we turn to unlock but it just spins like it isn't catching on whatever it needs to to unlock...help!!


Your problem sounds like an internal mechanical one. Schlage has a lifetime warranty against mechanical defects and a 1 year warranty on the electronics, if you are the original owner. Just so you know.
Here is the contact information for Schlage:
http://consumer.schlage.com/Service-Support/Pages/ContactUs.aspx
Please contact them. Hope this helps!

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2 Answers

Schlage deadbolt will not unlock even with the use of a key?


it sounds as though the linkage that pulls the deadbolt back has disengaged... if you undo the screws from the inside of the door and remove the manual knob there will be 2 more screws holding the key lock to the door. A thin flat bar is attached to the key lock that goes through the deadbolt and into the manual knob. This bar turns with the key, sliding the bolt on its track to lock and unlock the door. Once the lock is apart check the key in the lock to see if the bar turns when the key does. then see if there is anything that may be obstructing the deadbolt from sliding. The locks are pretty indestructible so if there is a problem it may have been from the install... perhaps the door is to wide for the lock to engage properly and the lock worked loose in the 6 months that it worked.

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1 Answer

New schlage deadbolt stuck in locked position


Make sure that the tang from the lock side actually engage the mechanism in other side of the door. If the tang is too short or not engaged the lock will not work. Also check that the two screws connecting the lock to the other side is actually tight.

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