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it is a hardware problem Digitizer faulty it is the face of the screen that takes touches and taps when it becomes faulty it partially work or not work at all pls try to update ur ROM from website if available and see if it works or try to factory reset ur device if it does not help then my friend it is the digitizer fault u need to replace it but it cost around 70 $ minimum if u find it worth changing go to service centre
If you allow the Windows Mobile Device Center to install through the automatic updates, it works for the most part. I've gotten it to actually sync both from the pc to the pda and vice versa. However, it is a little finicky; it takes about 4 attempts before the sync is happy.