Question about Hisense 35-Pint Dehumidifier

1 Answer

I am getting a E9 code on my HIsense dehumidifier model# DH35K1EW. What does this mean? Also unit is not picking up any water in bucket?

Posted by Theresa Ducharme on

  • 7 more comments 
  • Anonymous Sep 13, 2018

    According to customer service at HISENSE: 1.) Unplug the unit. 2.) Hold the power button down for 1 minute. 3) Plug the unit in and operate as usual.
    This is a hard re-set. I will try it tonight. Not sure if it will fix the problem.

  • Gary Winzen
    Gary Winzen Nov 07, 2018

    I tried that twice and that did not help

  • Gary Winzen
    Gary Winzen Nov 07, 2018

    I tried that twice and that did not help

  • g prop
    g prop Apr 20, 2019

    anyone have fix for this

  • Anonymous May 21, 2019

    Having the same problem with my dehumidifier the same model purched 6/1/18. I had to return the Hisense Portable Air Conditioner I bought. Not thinking much of this companies products quality


    I currently have the same problem at 2-months new. Anyone ever find out what that code meant? They are replacing mine, and Im returning
    for store credit and buying a Frigidaire

  • Anonymous Jun 22, 2019

    It's a humidity sensor problem. Basically the humidity sensor can't sense humidity, so the unit stops running. The problem with these newer units is the humidity sensor is located behind a plastic grill right behind the filter. The sensors get dirty, then the unit will freeze up with ice. The ice destroys the sensor, so it shuts down and will thaw out. This all can happen over time without you ever noticing it.

  • Suzanne Keen
    Suzanne Keen Nov 23, 2019

    unplugging, holding power button down for 60 seconds, replugging worked for me.

  • M R
    M R Jul 23, 2020

    I have 2 identical Hisense 50 pint units. Build dates are about 12 months apart. Older one has fewer hours. Newer unit got the E9 fault code and would ice up very quickly. I disassembled them, cleaned them, and ran them side by side. I cleaned the humidity sensors, and even cross-swapped them. The E9 code remained on the same unit, even after "resetting" the unit and using the other humidity sensor, which eliminates the sensor as the source of the problem. (used) Main control panel for the 50/70 pint Hisense units is often for sale on Ebay, but several buyers have indicated that control board replacement HAS NOT resolved the E9 unit. The compressor on the unit with the E9 code runs much hotter than the other unit (laser thermometer tested, side by side). Unless you have the tools and skills, it is not cost effective to install fittings on the copper lines and recharge the refrigerant on these units. Hope this helps.



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John Doe

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Problem re the Hisense 30... both the humidity sensor & temperature bulb have quit working in sync. Here's a great last resort fix... un-plug... remove the water bucket and the outer case (it splits like a clam shell and hinges at the top)... access the circuit board (remove 1 screw) and locate the humidity sensor on the left side (it has 1/4" white plastic cover). Remove the cover (it opens at the bottom) and then twist the sensor gently a couple of times so that the 2 wires touch, then fold it back. Next, gently twist the small black temperature bulb (at the immediate left of the humidity sensor) a couple of times so that the wires touch... then fold it back. Before reassembly, replace the water bucket then plug in the unit. It should run and read an E1 code... which is good. If it does, un-plug and reassemble the unit. From this point, the unit will run normally however continuously... BUT WHO CARES... it's now working! NOTE: it will shut off when the bucket is full.

Posted on Oct 12, 2019


5 Related Answers


  • 2 Answers

SOURCE: Dehumidifier Error?

This error code indicates that the problem is most likely a shorted defrost thermistor or possibly a pinched wire going to the thermistor. You will need to replace the sensor assembly - part # 6877A30013L. The Sears website has it listed for 9.99 + shipping. The humidity sensor & defrost thermistor come together in a wiring harness that plugs onto the main circuit board. It is fairly simple to repair. Just remove the front & rear grill & the metal cabinet. Remove the thermistor from the copper tube on the cooling lines; remove the humidity sensor from the front of the evaporator; pull the wire plug off the bucket switch; & remove the small 7 pin plug from the main circuit board inside the metal control box. Reverse procedure to install new sensor assembly.

Posted on Nov 13, 2008


David Coomer

  • 1073 Answers

SOURCE: Kenmore model # 25800-25801 Error code E1?

unit has a sealed system leak call sears for tech support 1-800-905-9505 it is under warranty

Posted on Apr 17, 2008


  • 1 Answer

SOURCE: Dehumidifier

Hey ya! To fix this u need to block that hose connection under the Dehumidifier. This will then re direct the flow to the Bucket collection mode. I have the same problem and resolved it this way after pullng mine apart. It looks like by default that hose connection at the bottom should have a plug/cap on it and after turning on ur dehumidifier this fills up then once full it starts to over flow into the bucket... Seems a strange design but thats how they have done it.

Hope this helps others.

Posted on Feb 23, 2009

Cindy Wells

  • 6220 Answers

SOURCE: Are you supposed to put water in the bucket of the

The dehumidifier condenses the water on its coils and then it drips into the bucket. Dump out all of the water when the bucket is full. This model has a light that tells you when it is full. If the dehumidifier gets ice on the coils, it needs repair (low refrigerant).

I hope this helps.

Posted on Aug 10, 2009


  • 1 Answer

SOURCE: haier dehumidifier model de45ej-t What does

Dehumidifier (DE45EJ-L) shows only E2 on the display -- no "buttons" work. Had been working perfectly -- we turned it off a few days ago. Any suggestions??

Posted on Sep 13, 2011

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1 Answer

Why is water going to the bucket instead of getting pumped out the hose? Does this mean the pump has quick working?

It is possible that the drain hose is not properly positioned. It is very fussy about that. Here is a link to the manual on PDF. See pages 8 thru 12.

Oct 23, 2015 | Soleus Dehumidifiers

1 Answer

Is there a special code to direct water to pump, dump bucket or drain

That would be the "Pump" button on the control panel. When you press it, your dehumidifier display should indicate "PUMP", and the unit should start pumping water out that little port at the center rear of the dehumidifier.

Alternatively, you could stand the dehumidifier on a counter and direct your waste water out the larger hose connection into a sink.

I personally carry it (more than five gallons per day) upstairs to the laundry, because it's distilled water - the softest water you can get. Works GREAT in the washing machine. 8) 8) 8)

Jul 30, 2014 | DeLonghi DD50P Dehumidifier

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Unit does not work efficiently anymore. I will run unit for hours in damp environment and it picks up just a small amount of water.


Here is a tip that explains what can be happening to make the dehumidifier showthat the bucket is full when it is not.

Dehumidifier Problem It shows Bucket Full


Sep 10, 2011 | Whirlpool AD50USS Dehumidifier

1 Answer

New GE Model ADEH54L1 runs but not pick up water

There are many reasons why a dehumidifier willnot work or collect water.
Here is a tip that I wrote to help people to figure out what is going wrongwith their dehumidifier

Dehumidifier is running but no water is in bucket


Aug 20, 2011 | Dehumidifiers

1 Answer

Hi, I have a Haier HD306 Dehumidifier. I'm having an issue of the water dripping onto the floor. There is no crack or leak coming from the bucket itself. The leak seems to be coming from the back...

When my unit did that, I found that it was because the drain tube was plugged with lint and/or dirt...
Run a large tooth pick or wire up inside the drain and see if the water doesn't start running right out of there...


Jul 26, 2011 | Haier HD306 Dehumidifier

1 Answer

My Goldstar dehumidifier model DH304 runs,but fails to pick up any water

If the room air is less than the set air, then there is no water in the bucket, because there is almost no humidity in the air. If it is winter, there is likely not enough humidity in the air to have water collect in the bucket. A dehumidifier will only pick up humidity out of warm air. If you are running a dehumidifier in your basement in the winter, the room may be damp, but too cold for the dehumidifier to pull out the humidity. Try running the unit in the bathroom after having a hot shower without the bathroom fan on. If working correctly the unit should draw water.

Other things that can cause problems: 1.Check to see if the air filter is dirty and/or blocked. 2. The room temperature might be too low, (below 60 degrees Fahrenheit ) 3. Check to make sure that there is no obstruction to the unit that might be causing poor airflow circulation.

Hope this helps you to troubleshoot & solve the problem.

Apr 28, 2011 | Goldstar DH304 Dehumidifier

1 Answer

Model 501D(had the wrong model number before) When I turn the unit on where the humidity is set there is a code CO 01. Unable to find my manual. the unit starts then turns off.


I will advice you check the water bucket to see if it is full and empty the bucket in a sink if needed. GE dehumidifiers have a safety feature that shuts down the device when the water in the bucket reaches a certain level.
Install the bucket correctly in the unit by hooking the slots on the bucket on the posts on the back of the device. The dehumidifier will not run if the bucket is not properly setup in the device.
Take care.

Aug 30, 2010 | Comfort-Aire BHD-501 Dehumidifier

2 Answers

What does an E2 code mean? I have a Haier Dehumidifier that is about a year old, I emtied the bucket and put the bucket back into place and hit the start button and nothing happen I unplugged the unit and...

What does an E2 code mean?

I have a Haier Dehumidifier that is about a year old, I emtied the bucket and put the bucket back into place and hit the start button and nothing happen I unplugged the unit and error code E2 keeps comming on

Jun 30, 2010 | Haier HD451E Dehumidifier

5 Answers

Fdk45p1 dehumidifier

Has anyone figured out how to get a 25-pint Frigidaire dehumidifier (model FDD25S1) to put water out the drain hose for continuous draining instead of into the bucket? It appears to be impossible to connect the hose in a way to avoid water leaking into the bucket.

Jun 06, 2008 | Frigidaire FDL45P1 Dehumidifier

6 Answers

P1 and P2 error codes

Danby's Consumer Help Line (1-800-263-2629) is always busy. So, I called their General number: 419-425-8627. The receptionist transferred my call to their Service dept. My call was answered in 2 minutes.

The Service Rep. described the following code for my dehumidifier model (DDR657EE):
P1 = Defrosting: the unit will go into Defrost mode periodically to ensure that the parts are working at the right operating temperature. It should be in Defrost (P1) mode for only a brief period of time. If the unit is in Defrost (P1) mode continuously for a couple of hours (or more), then you should call Danby Service for further assistance.

He had no documentation of a P2 code for my model.

He also described other General Codes (applicable to most Dehumidifier/Humidifier models):
E1 = Not enough water
E2 = Not draining
E3 = Water temperature too cool
E4 = Overflow Switch activated
E6 / E7 = Problem with Temperature Sensor

I hope that helps.

May 25, 2008 | Danby DDR2506 Dehumidifier

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