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talk to customer service for KOBO. You may have bought a book in the wrong format for you reader. Also contact the place you bought the book from for a refund.
Does your Kobo turn off and on normally? Or is it stuck loading the book and totally not responding? If so, reset your Kobo. Look on the bottom edge of the Kobo - see the little pinhole? Stick a paper clip into there until you feel it push against a little switch. Remove the paper clip.
Is the Kobo working, but simply can't open a book? If it's only affecting a particular book, try deleting it and downloading it again.
while in a book, tap in the middle of the page, the second to last button on the bottom of the page - (looks like four directional arrows) then the bottom of the screen will change and you will now see a slider bar on the left with plus and minus sign- Tap on either to change the font size.
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