Hello, Russell -
Fixya.com Answerer, Brett Duxbury, may be correct in that the missing parts may have been shipped in a 2nd box.
If you purchased the swing new, there is probably information with the assembly instructions regarding missing parts and contacting the company which manufactured or distributed the swing. Check for such information.
If you cannot find it or if the swing was purchased second-hand, contact the business from which you purchased the swing or the individual seller and ask for the missing parts or arrange to return the partial swing kit for a full refund. Ask to have your return shipping cost reimbursed, too.
Apparently Outsunny is a trademark of a company headquartered in China:
Ningbo MH Import & Export Co. , Ltd.
Ningbo, Zheijiang Province, China
I see that Outsunny patio and garden furniture is sold by a number of different businesses in several different countries.
Without knowing the country where you reside and the business or seller you purchased the swing, I cannot direct you to a viable source for the missing parts.
Best wishes.
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Hi Russell Beer, we want to help you with your question, but we need more information from you. Can you please add details in the comment box?
Russell check with the sender on how many packages were sent as one of the packages might have been delayed in transit and be still coming .
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