Question about HP LaserJet Office Equipment & Supplies
SOURCE: HP LASERJET 4 PAPER JAM 13
Rollers do not turn on!
Rollers are driven by a motor.
How is the printer telling you this information? (does the PC give an error, or the printer flash lights)
Does the paper make it out of the machine?
Is this "Rollers in the Back" the Fuser Unit?
is The Fuser unit is going bad,
if you open the back top cover, where it gets real hot, where the paper exit's, you should see two rollers, one orange, one either brown or black.. if that orange roller is damaged, has crease's, or covered with black toner, if the paper jams here alott, you probably need a new fuser unit. there is a pm kit available which includes the fuser and rollers, transfer, etc, which this site might have
Posted on Oct 23, 2008
I install paper input units all the time for $275 including labor. HP printers are our only business.
I do agree that this sounds like it is indeed a PIU problem.
Posted on Mar 17, 2009
You need to replace either the pickup roller or the separation pad (or, optimally, both at the same time) - both should be removable without tools, they just snap in. You can order new parts at http://partsurfer.hp.com - shouldn't be more than $20 worth of parts. You can help reduce the problem slightly by roughing up the rubber on the pickup roller and the cork on the separation pad by scuffing both with a light grade of sandpaper, just to give it some tooth. But replacing them is best, it'll fix it!
Posted on Oct 20, 2009
1. Was there a paper jam prior to this problem? It could be that the paper was pulled out and a small bit of it is stuck on the pins that guide the paper from the heat roller. If no torn jammed paper prior to this issue, then check out 2.
2. the heater/roller is damaged and needs to be replaced. I would suggest you take it to your nearest HP dealer to properly diagnose this for you.This would save you unnecessary cost in trying to pull it apart and causing more damage to it.
Posted on Jan 29, 2010
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