Device does not recognize delivery server

1. Need to know what OS ( operating system) you are using.
2. Have you check if the settings are on " automatic DHCP and do you have the router
3.Check the firewall settings. This disconnection if not on the "access list" in the firewall settings.
4. Make sure you have the most current firmware updates on the router.
5. See if you can "ping" the wireless router.
6. check the " up grade history" page.

You need to tell the machine it has a delivery server, this can be done by selecting user tools/system settings/file transfer/delivery option/On. After doing this you may have to remove and readd the I/O device from within scanrouter.

Does the machine show up on your computer - you can print?
do you see it in scanners and cameras in start - control panel -> scanners and cameras? what is the status shown there on the properties?

Hi,
press the yellow clear key, press 1 07, then hold the "Stop" key for 10 second, LCD screen change, enter in to copier SP, under tab 5 scrool the page till you see delivery server.

Regards

I have Scanrouter V2 lite. Do you want a copy?

First, it doesn't work on Vista, if you have upgraded you OS??

So, have all of the destinations disappeared off the display?, and "updating destination list has failed' message displays" (or something similar).
If this is the case........ have you tried going into the "Scanrouter V2 admin utility", and under the "server" button select "set I/O device", then select "remove". If you are asked to "retain settings" select "no". Then click "add", then "Browse", it should find the machine, select "ok" then name it whatever you want -it's for identification only
This helps when (for some reason) the machine has become disasscociated with the Ip address for lack of a better description -particularily if the software is not installed on a machine with a statc IP.
OTHERWISE
Do the destinations still appear but the scans do not reach their destination even though they appear to be sent?
This happens when the Windows login password has been changed, because Scanrouter is linked to the admin password.
The way to tell is if you click to open the "Scanrouter V2 admin Utility", and get a message pertaining to a "wrong password" or similar. - Enter the NEW windows login password
OR
Has windows Firewall been enabled? TCP port #3670 needs to be opened

Please let me know if any of these solutions help, and Please rate me :)

You were able to scan okay before? If you can print but not scan, generally it's a firewall or permission problem. You could try creating an exception for the Ricoh in your firewall software.

The folder that you scan to hasn't moved, has it? Is the path still exactly the same? Try turning off your firewall and/or anti-virus software and see if you can scan then.

I experienced this same problem on a friend's AT&T 2WIRE 2701HG-B router. The primary computer used WinXP,sp3; I added a laptop, WinXP,sp3 and a Macbook Pro w/ Leo OS v11, successfully.

How to resolve the issue (rather, how I resolved this issue):

From the desktop computer, connected to 2WIRE:

1) Open a browser and type http://gateway.2wire.net or http://192.168.1.254. This site will automatically detect your settings and provide the necessary info., required to set up your wireless network.

NOTE: NTWK information/settings for THIS router can NOT be retrieved via traditional methods. Ignore all other information that assigns a name to your network and/or password. Follow only this wizard, for success in setting up your wireless connection.

2) Verify that your Firewall and System settings are correct and up-to-date. If not, update your software by pressing the link on the right.

3) Click the Home Networking tab (at top of page):

Locate @ the right of your screen, "Status at a Glance".
Under "Home Network", verify:
"Ethernet = x"; (where x = $1)
"Wireless = 0" (ZERO IS OKAY!)

("Zero" will change to "1, 2, 3, etc.," upon successful connection of ea. new wireless device(s) added to the NTWK).

* Once a new wireless device is initially and successfully connected to the NTWK, the LCD wireless indicator of the router will illuminate green.

4) Under "Wireless Settings":

NOTE, the network name. This is the name (of Network) that you will use to connect your wireless device(s).

The default password is the 10-digit number [in brackets] displayed on the sticker, located on the bottom of the router (directly above the UPC code, below the SN).

5) Click "Edit Settings":

In the DEVICE YOU ARE ADDING, click or type in the name of NTWK, as stated under "Wireless Settings". Next, type in the 64-bit WEP password (10-digit number displayed on the sticker, located on the bottom of the 2WIRE router).

6) Click "Verify your Home Network".

Verify the wireless device you added is displayed and has been added to the NTWK.
The Ethernet setting should still remain = 1 (or however many devices are connected to the INET via wire) and Wireless should = 1 (or more, if +1 device has been added).
NOW, the wireless LED shall be glowing the same pretty green, as all the other indicators on the router! You are now connected. Congratulations!

RP

I had this problem with an Aficio 2018D using scan router ScanRouter V2 Lite. The MFP would say it couldn't update the delivery list. Deleting/Reinstalling SW, resetting the I/O device and so on, nothing worked. At last I had to use the SP 5845 (see maintenance manual) to manually change the Delivery Server IP address, which was initially set to 127.0.0.1 and had by then been corrupted to 0.0.0.0, to 192.168.1.227 which was the IP address of the WinXP where ScanRouter was running (of course port 3870/tcp must be opened as exception in Windows Firewall). The scanner immediately "saw" the delivery list, updated by itself and, touching wood, worked like a charm ever since.

Hi Lynn,

Unfortunately, HP.com doesn't have a very satisfying online solution to your problem. Still, there are a few things you can try.

The first is a general diagnostic check of your scanner. HP provides a doc that takes you through some steps, many of which you probably already tried, to see if it's a simple fix:

An error occurred while communicating with scanning device

The next document is a set of diagnostic steps to address errors trying to scan to a PDF:

An error occurred while trying to scan to a PDF

I don't know if the current situation was created by a fault in the device or some recent change in your configuration settings. I do know you can use the HP Director software installed on your computer to set the scan destination settings:

Settting "Scan To" Destination using HP Director

Those were the most relevant solutions I could find for you. I hope some of this information is helpful. Good luck.

-Trip