Question about Bissell 9400 ProHeat Upright Wet/Dry Vacuum

1 Answer

Bissell Proheat 2 solution tank

I bought the machine Oct. 2007. The solution isn't emptying from the solution tank when I use my cleaner. I called the Bissell service number for help and they had me try these things: 1-When depressed, solution does come out of the x-valve on the cap of the solution tank. 2-The cleaning strength dial was set to normal clean and light clean during my cleanings. I was then referred to a local repair company.
Do you have any suggestions for me to try to fix this at home before taking it to be serviced?

Posted by famjkkjs on

  • tricia Anne May 11, 2010

    who does one unclog the little red spray tips in the base of the cleaner???????? If now solution or water is running through the hand device and the nozel how do you get viniger or lime away to travel through the hose and valves?

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  • 48 Answers

First make sure the solution bottle is seated correctly and the machine solution inlet is free from any debris
try the hose part of the machine,
See if water comes out of the hose ; Set the dial to heavy traffic, then put a pencil mark on the solution bottle level with the solution liquid ,
See if the solution level goes down
see if water is coming out of the spray tips under the machine
The spray tips could be blocked .

Posted on Nov 25, 2007

  • Anonymous Nov 25, 2007

    If you have been using to much scotch guard the smart mix unit itself could be blocked

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1 Answer

Bissell carpet shampooer model 9200-9 that is not dispensing cleaning solution


I had the same problem with my Bissell carpet cleaner. I tried all the recommendations but nothing worked. After reading all the blogs, I discovered that many people had the same problem. Fortunately, I still had the receipt from Costco which they honored and gave me a full refund. I was ready to throw it in the trash.

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Tip

How To Fix Your Bissell Carpet Cleaner When Solution Doesn't Spray



If you have a Bissell Carpet Cleaner, and you're machine is not spraying water on the floor, there are several things that might be causing this. Here's a list of possible problems that might be causing the machine not to spray water:

It may be a problem with your pump belt. Bissell Carpet Cleaners use a belt that powers the pump to spray solution out. There are also a few other possible issues, but as a Bissell warranty station, the belt going bad out-numbers all other problems.

Remove the belt access door and inspect the pump belt to ensure it is not broken, worn or stretched. You may also check the belt by turning on the power and watching the brush on the bottom of the machine. If the brush rotates the belt is not broken.

If your belt is worn out or broken, here's a direct link to that belt on our website:
Bissell Pro-Heat, Pro-Heat 2 6960W Replacement Pump & Brush Belts


Here's a great video that will show you how to check, and replace the pump belt on your ProHeat carpet cleaner:
How To Replace the Bissell ProHeat 2X Carpet Cleaner Belt Video:
http://www.bissell.com/VideoRating.aspx?id=1555

If this was not the problem, here are some other things that you may check:

  • Make sure there is liquid in both the Tank-in-Tank and the SmartMix bottle. Both tanks must contain fluid or the machine will not spray properly.
  • Check for proper placement of the o-ring on the SmartMix Cap Insert (some o-rings are detachable and need to fit over the straw; others are molded to the cap).
  • Check for liquid in the base of the machine where the SmartMix Bottle sits (SmartMix Reservoir). If there is no liquid in the reservoir, the neck on the SmartMix Bottle may be undersized and the cap will not make proper contact with the unit. If there is no liquid present, you will need a replacement SmartMix Bottle.
  • Check for the black or red tank gasket on the SmartMix Bottle Cap and on the bottom of the Tank-in-Tank Assembly. If gasket is lodged in base of unit or has been lost, reattach gasket on auto-load or order new gasket if appropriate.
  • Check the valves on the bottoms of the Tank-in-Tank and SmartMix Bottle to make sure water/solution will come through when the "x" valve is depressed. (Bladder or SmartMix bottle may be empty or the valve may be blocked internally.) Use a soft-bristled brush and hot tap water to clear any debris. Replace autoload assembly or cap/insert if necessary.
  • Check if the small rounded window tabs on the top edge of the Floor Nozzle are locked in their mating slots on the base of the machine, and not inadvertently lifting the tank up out of place.

If these suggestions have not resolved the problem you are experiencing with your machine, you might want take your machine to a local BISSELL Authorized Service Center. I really hope that this information was helpful to you. If you find what's wrong with your Bissell and have specific questions about how you can fix it, please just let me know and I'll be happy to walk you through step by step to fix any problem you may have on your Bissell.

Thanks,

Chris Jones
GoVacuum.com

on Apr 12, 2010 | Bissell 7901-1 ProHeat Scotchgard Upright...

Tip

How To Fix Your Bissell Carpet Cleaner When Solution Won't Spray



If you have a Bissell Carpet Cleaner, and you're machine is not spraying water on the floor, there are several things that might be causing this. Here's a list of possible problems that might be causing the machine not to spray water:

It may be a problem with your pump belt. Bissell Carpet Cleaners use a belt that powers the pump to spray solution out. There are also a few other possible issues, but as a Bissell warranty station, the belt going bad out-numbers all other problems.

Remove the belt access door and inspect the pump belt to ensure it is not broken, worn or stretched. You may also check the belt by turning on the power and watching the brush on the bottom of the machine. If the brush rotates the belt is not broken.

Here's a great video that will show you how to check, and replace the pump belt on your ProHeat carpet cleaner:
How To Replace the Bissell ProHeat 2X Carpet Cleaner Belt Video:
http://www.bissell.com/VideoRating.aspx?id=1555

If this was not the problem, here are some other things that you may check:

  • Make sure there is liquid in both the Tank-in-Tank and the SmartMix bottle. Both tanks must contain fluid or the machine will not spray properly.
  • Check for proper placement of the o-ring on the SmartMix Cap Insert (some o-rings are detachable and need to fit over the straw; others are molded to the cap).
  • Check for liquid in the base of the machine where the SmartMix Bottle sits (SmartMix Reservoir). If there is no liquid in the reservoir, the neck on the SmartMix Bottle may be undersized and the cap will not make proper contact with the unit. If there is no liquid present, you will need a replacement SmartMix Bottle.
  • Check for the black or red tank gasket on the SmartMix Bottle Cap and on the bottom of the Tank-in-Tank Assembly. If gasket is lodged in base of unit or has been lost, reattach gasket on auto-load or order new gasket if appropriate.
  • Check the valves on the bottoms of the Tank-in-Tank and SmartMix Bottle to make sure water/solution will come through when the "x" valve is depressed. (Bladder or SmartMix bottle may be empty or the valve may be blocked internally.) Use a soft-bristled brush and hot tap water to clear any debris. Replace autoload assembly or cap/insert if necessary.
  • Check if the small rounded window tabs on the top edge of the Floor Nozzle are locked in their mating slots on the base of the machine, and not inadvertently lifting the tank up out of place.

If these suggestions have not resolved the problem you are experiencing with your machine, you might want take your machine to a local BISSELL Authorized Service Center. I really hope that this information was helpful to you. If you find what's wrong with your Bissell and have specific questions about how you can fix it, please just let me know and I'll be happy to walk you through step by step to fix any problem you may have on your Bissell.

Thanks,

Chris Jones
GoVacuum.com

on Apr 12, 2010 | Bissell 7920 ProHeat Pro-Tech Upright...

1 Answer

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If your ProHeat 2X machine is not suctioning properly, first check the motor duct gasket. To check this, first remove the tank and place your hand over the rubber square opening. If there is no suction there, please take your machine to a BISSELL Authorized Service Center for inspection. If your machine does have suction at the duct, continue to check the following:
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- Remove the tank from the machine and ensure the tank lid is attached properly. The front window must first hook onto the lip of the bottom of the tank and then drape over the tank. Latch the bottom tank to the top tank lid. THIS LID CANNOT BE ATTACHED PROPERLY IF THE TANK IS NOT REMOVED FROM THE MACHINE.
- Make sure the Water Tank is not full on the outside of the bladder. If it is, empty the tank.
- Ensure the hose is firmly attached to the back of the machine. If not, re-insert as necessary by twisting into place.
- The machine must be in an upright, locked position and set to the Hose Attachment setting. If the handle is slightly tilted back while using, it will create a small gap at the suction inlet (where handle meets gasket, above the Bottom Tank) which will cause little or no suction.
- Check the red Tank Lint Screen for debris. If the Lint Screen is dirty, the unit will have poor suction. Clean the Lint Screen if necessary.
- If the float flap door in the tank lid is activating prematurely when you turn the machine on, this flap door should be replaced.
- Check the Tank Lid and Tank for damage.

If you continue to experience low suction, please take your machine to a BISSELL Authorized Service Center. The warranty on your machine is one year. To locate your nearest BISSELL Authorized Service Center, click here.
To contact Consumer Services by phone, please call us at 1-800-237-7691, Monday - Friday 8 a.m. to 10 p.m., or Saturday 9 a.m. to 8 p.m., ET. A representative will assist you.

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1 Answer

I have a Bissell ProHeat Turbo 2x, it isn't mixing the water & cleaning solution and isn't spraying. What do I do?


Isn't Spraying:
Possible Problems->Solutions
-Water Tank may be empty-> Fill Heavy duty bladder with hot tap water.
-Formula Tank might be empty-> Fill with Bissell fiber cleansing formula for cleaning.
-Tanks may not be seated completely-> Turn power off and reset the tanks.
-Pump may have lost prime-> Turn power off, then on again, wait one minute then depress the trigger

You can also contact Bissell at: 1-800-237-7691 begin_of_the_skype_highlighting 1-800-237-7691 end_of_the_skype_highlightingto help you out on why the cleaning solution and water aren't mixing, but first try fixing the first problem, you never know, it might cure the first one. :)

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Remember to give me 4 Thumbs Up
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1 Answer

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If your machine is spraying through the hose but not to the floor, check to ensure the spray tips at the base near the brush roller are clear. Using a pin or safety pin, **** the spray tips or use a cloth to clean.

You can also try these troubleshooting tips:
- Remove the belt access door and inspect the pump belt to ensure it is not broken, worn or stretched. You may also check the belt by turning on the power and watching the brush on the bottom of the machine. If the brush rotates the belt is not broken.
- Check for proper placement of the o-ring on the SmartMix Cap Insert (some o-rings are detachable and need to fit over the straw; others are molded to the cap).
- Check for liquid in the base of the machine where the SmartMix Bottle sits (SmartMix Reservoir). If there is no liquid in the reservoir, the neck on the SmartMix Bottle may be undersized, the cap will not make proper contact with the unit and the smart mix bottle will need to be replaced.
- Check for the black or red tank gasket on the SmartMix Bottle Cap and on the bottom of the Tank-in-Tank Assembly. If gasket is lodged in base of unit or has been lost, reattach gasket on auto-load or order new gasket if appropriate.
- Check the valves on the bottoms of the Tank-in-Tank and SmartMix Bottle to make sure water/solution will come through when the "x" valve is depressed. Bladder or SmartMix bottle may be empty or the valve may be blocked internally.
- Check if the small rounded window tabs on the top edge of the Floor Nozzle Window are locked in their mating slots on the base of the machine and not inadvertently lifting the tank up out of place.

If these suggestions do not solve the problem, please have a technician at a local BISSELL Authorized Service Center inspect your machine. BISSELL supports your machine with a one-year warranty for any defective or malfunctioning part.

To locate your nearest BISSELL Authorized Service Center, please go to www.bissell.com. Click on the Customer Support tab near the top of the homepage and enter your zip code in the Service Center locator box to perform your search.

You can also locate a Service Center by phone, 24 hours a day, by calling 1-800-237-7691 and choosing option #1.

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Hi,

Here is a tip that will give you all the information you need to fix your BissellProheat Vacuum Problem.

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heatman101
sf

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my bissell machine was bought 2nd hand and I can see where to put the water in...too complicated...anyone have the bissell proheat pro-tech with scotchgard i believe the model # is 010-5458

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Bissell website had this link in the faq pages-------

To get your machine functioning properly, please make sure the power cord is plugged into a working outlet. Check the inner and outer circular filters and the post-motor filter for debris. Also, check the upper-tank louvers, this can be removed and rinsed. Reduced air-flow from the dirty filters or from clogs in the hose will put greater stress on the motor, increasing the possibility for overheating.

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I hope this helps

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