If its not a smartphone I had the same problem with my Samsung.
I pulled up a contact as if to create a message. Went down to the message area and was prepared to go through all the numbers to find it. I struck lucky. Watching the message area as I pressed 1 in rapid succession, it came up on the sixth press.
Is there a key with 123 left bottom of keyboard on screen with Sym under the 123
if yes press this and alternative symbols should show
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