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How to spin turnpiece shaft on kwikset smartcode 916 because it's not pointing strait up

Posted by wtcgrip on

  • Don Slattery
    Don Slattery Jun 30, 2018

    I doubt you've still got this problem, but I had it today on my brand new install of my Kwikset 916. I discovered that the shaft was rotated like you describe. I inserted the batteries which freed up the turnpiece shaft. I manually rotated it to the proper direction then pulled the batteries. After that I installed the device, did a factory reset then performed the handing and inclusion per the instructions and it seems to be working fine now.

    Shame on Kwikset for not being available during normal business hours - which would have solved this issue for me right away.

    Shame on Kwikset for shipping these things with no help or troubleshooting for this which is extremely confusing.

    Good luck with your lock! All the best.



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SOURCE: H do I reset all

This link will take you to the PDF image of the installation and programming instructions:

(PDF files require that you have Adobe Reader or similar installed on your computer )

It's a good time to replace the batteries while you're reprogramming. Please review each step carefully, because it's easy to goof up this programming process, if you don't follow the procedure properly.

Good luck!

Posted on Jun 27, 2011



  • 963 Answers

SOURCE: Kwikset Smartcode electronic lever, #

Here's a link to the Quick Installation Guide for your lock:

When you scroll to the bottom of this page, it illustrates the four-switch slide switch internal to the lock. Switch 2 controls the 30-second auto-lock feature, so slide the second switch to the other position.

Good luck!

Posted on Jul 16, 2011



  • 963 Answers

SOURCE: Kwikset smartcode deadbolt. The

Let's review the programming steps, in case you are overlooking something. This information was found at this link:

Important before proceeding: 1. Verify that position #2 of the "Settings
Switch" is in the OFF position. (Refer to section 11.) 2. Work with the
door open (away from jamb) to avoid accidental lock out. 3. Make sure
the bolt of latch is in the extended (locked) position

8. Automatic - Bolt Direction Determination (Door Handing).
? In the steps below, the SmartCode mechanism automatically determines the "door handing" and sets the proper direction for motor to rotate.

a. Press and hold the "LOCK" button on the exterior keypad, while fully inserting the battery pack into the interior assembly (the tabs on the pack must face out)

b. When the unit begins to operate the bolt, release the "LOCK" button.

c. Do not disturb the unit for approximately 20 seconds until the interior Green LED flashes followed by a beep. During this time the system will drive the bolt several times, will determine "door handing", store data in memory and exit. It is very important that this process is allowed to finish properly.

Proceed with programming your Usercodes per the instructions.

Finally, here is the contact number for Customer Service At Kwikset. Call them if you still have the problem.


Good luck!

Posted on Aug 04, 2011


  • 963 Answers

SOURCE: my kwikset , smartcode lock

I can't help you directly, but I can direct you to Kwikset's customer service contacts. I'm sure they can assist you:

Good luck--and please provide feedback if this helps!

Posted on Nov 05, 2011


  • 963 Answers

SOURCE: How do I change the lock to operate with my

Watch this video:

Posted on Nov 08, 2011

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