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Balazs Szasz Posted on Mar 27, 2018
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Hi! I have a LaserJet Pro MFP 476nw. When I go to print an envelope using the automatic envelope feeder in the front drop down door, I get the message Clear jam in tray 2.

There is no jam, the 2nd tray is empty. The envelope that preceded the message actually came through the printer, so there is nothing left in there. I cannot figure out how to clear the false paper jam. Thanks.

1 Answer

Scott Yeoman

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  • Expert 121 Answers
  • Posted on Apr 01, 2018
Scott Yeoman
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Joined: Oct 17, 2007
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Go to your menu and pick that cassette out and make sure it is set to the proper size envelope. ten to one it is not os it shows a jam cause it is looking for another size.

5 Related Answers

Anonymous

  • 70 Answers
  • Posted on Oct 19, 2007

SOURCE: Dell printer problem

Sounds like you may need to replace the pick up rollers on the machine.  Without knowing exactly where the jam error happens during the print process, it's hard to say.

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Anonymous

  • 3 Answers
  • Posted on Jul 06, 2008

SOURCE: HP 6180 printer

henryandjane,

Look over on the wheel that will feed the paper mybe there is a tiny piece of paper on it and find the sensor for the paper mybe it is stack-up already

Anonymous

  • 1 Answer
  • Posted on Jun 20, 2009

SOURCE: paper does not feed into lexmark X5470 all in one printer

feeding problems
not take apaper
not feed a paper

hey im tuval from israel,
first of all im sorry about my english :)
and now to the point.......
look, if you know where the feeding wheel its good (like elastic material over this wheel) , now take a"nail cleaner" (aceton)
and clean this wheel (the elastic thing), i did thet and the problem is gone!!!
after the cleanning send 15-20 empty doc to print (remember - empty, dont use you ink - you dont have to - save money), if all the paper is out from the printer,
you fix that.

i hope i help you.
tuval.
[email protected]
hope fore replay.... :)

Anonymous

  • 1 Answer
  • Posted on Jul 17, 2010

SOURCE: HP Officejet Pro L7800. Had paper jam, but opened

mine was 2 there was paper stuck in the little white gears

Anonymous

  • 1751 Answers
  • Posted on Nov 21, 2010

SOURCE: message says paper jam- Printer shows E - will not

Hi

replace cartridges

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